38567247006 - Customer Success Manager (UI/UX + Shopify)
FULL TIME
REMOTE
Position: Customer Success Manager (UI/UX + Shopify)
Type of contract: Independent contractor
Working Hours: M–F
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About the Company
The company is a fast-growing platform empowering eCommerce brands to create high-converting, mobile-optimized shopping experiences. We work closely with direct-to-consumer brands to elevate their digital presence and drive measurable growth.
Scope of the Role
We are looking for a passionate, customer-focused Customer Success Manager with a strong eye for design and Shopify know-how to ensure our clients thrive on the platform. You will be the face of our customer relationships, guiding them through onboarding, design consultations, and ongoing strategy for maximizing growth. Shopify know-how to ensure our clients thrive on the platform. You will be the face of our customer relationships, guiding them through onboarding, design consult
Duties and responsibilities:
- Manage client relationships end-to-end, serving as the main point of contact for a portfolio of Shopify-based brands.
- Lead onboarding, strategy, and design consultations via video calls.
- Guide clients in optimizing their experience using your UI/UX expertise.
- Collaborate with product and design teams, relaying customer feedback to shape product roadmap.
- Provide performance insights, troubleshooting support, and design best practices.
- Ensure clients are engaged, successful, and consistently realizing the value of the company.
Requirements:
- 3+ years of Customer Success, Account Management, or client-facing experience, ideally in SaaS or eCommerce.
- Background in UI/UX design, with portfolio or demonstrable work examples.
- Strong communication skills in English (spoken and written).
- Experience discussing design strategy and mobile UX principles.
- Working knowledge of Shopify, themes, customizations, and ecosystem familiarity.
- Proactive, organized, and confident in managing multiple clients.
- Based in LATAM preferred, with availability to work U.S. time zones.
Bonus Points:
- Experience with Figma, Webflow, or similar front-end tools.
- Background in mobile-first design or headless commerce solutions.
- Prior experience in a startup or high-growth tech environment.
Average salary estimate
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