Operations Manager

Description

 At acac Fitness & Wellness Centers, we’re not just about fitness—we’re about creating a community of passionate individuals dedicated to providing an outstanding experience for every member and guest. As an Operations Manager (OM), you will play a key role in bringing our Five*Star service vision to life. You’ll work closely with the General Manager (GM) to lead our energetic and talented team, ensuring our high-end, resort-style, family-friendly athletic club operates smoothly, profitably, and most importantly, with heart.

As the OM, you will be the pulse of the club, helping develop a culture that empowers team members, fosters excellence, and delivers memorable experiences. You’ll mentor a dynamic team, oversee day-to-day operations, and make sure that every part of the club shines—literally and figuratively. Together with the GM, you’ll lead from the front, making every day a chance to help our team members and members thrive.

What You’ll Do:

• Lead with Purpose: Serve as the acting GM in their absence, ensuring continuity and a smooth operation of the club.
• Team Leadership: Hire, train, and inspire a high-performing team that’s as committed to excellence as you are.
• Culture Champion: Be the role model for acac’s culture, inspiring both your team members and members to embrace our commitment to Five*Star service. Your leadership will create an environment where team members want to excel.
• Financial Stewardship: Take ownership of your department's budgets, review financials, and ensure resources are used effectively to drive revenue and manage expenses.
• Facility Excellence: Regularly walk the facility, ensuring everything from cleanliness to maintenance is top-notch. A pristine environment is key to our success!
• Employee Growth: Conduct regular coaching and performance reviews to help your team members grow professionally and personally.
• Problem Solving: Whether it's a member concern or a facility issue, you’ll be quick to tackle challenges and implement solutions that make a difference.
• Continuous Learning: You’ll have plenty of opportunities to develop your own skills and grow into a well-rounded leader, while staying up-to-date with industry trends and acac’s best practices.
   

Requirements

What We’re Looking For:

• Experience: At least 4 years in a leadership or management role within the athletic club, hospitality, or a similar service-oriented industry. Bonus points if you have experience in customer and team member recruitment and retention!
• Leadership: You’re someone who thrives on developing others. Your leadership style is positive, encouraging, and collaborative.
• Financial Acumen: You’ll be comfortable with budgets, financial reports, and the numbers that drive operational success.
• Communication: You’re an excellent communicator who knows how to listen, problem-solve, and create an open, transparent environment.
• Team Player: You’re flexible and eager to pitch in wherever needed to keep the club running smoothly.
• Passion for Wellness: Whether it’s fitness, hospitality, or creating a memorable experience, you’re genuinely excited about the wellness industry and making a difference for the people around you.

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.