Workforce Administrator

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

The Workforce Administrator will work closely with internal teams, including HR, Operations, and Finance, as well as external stakeholders such as union representatives and school districts. Payroll and HR are two of the most important functions of the company, servicing over 3,000 people nationwide. In this role, you will ensure the population of employees you directly support have the best employee experience possible, starting from accurate pay to being the local point of contact for employee related issues.

Reporting to the Location Manager, with a dotted line to the Payroll and People team, the Workforce Administrator plays a critical role in ensuring accurate and timely HR processes for union and non-union employees at a designated bus yard. This hybrid role encompasses time and attendance administration, HR support, compliance tracking, and employee relations.

• Timekeeping
• Manage timesheets for union and non-union employees, ensuring accuracy and compliance.
• Calculate time and pay discrepancies, responding to employee payroll queries promptly.

• Employee Support
• New hire onboarding, including I9/e-verify and setting up HRIS employee profiles. 
• Coordinate with recruiting to ensure new hire paperwork and logistics are completed.
• Process employee status changes in the HRIS. 
• Create termination tickets, provide employees with their final paycheck, and coordinate off-boarding tasks.
• Distribute physical pay documents to employees including paystub & W2. 
• Maintain accurate and up-to-date filing systems for administrative records.

• High school diploma required; additional coursework in HR and payroll is a plus.
• Proficiency in Google products including drive, sheets, docs and experience in excel and word; ability to operate basic office equipment. Demonstrated ten-key and data entry skills with a focus on accuracy and speed.
• Strong clerical, math, and organizational skills.
• Excellent oral and written communication skills with strong interpersonal abilities.
• Ability to work across multiple platforms and learn new systems quickly.
• High attention to detail and ability to work under time constraints in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion.
• Experience working in a unionized environment or with CBAs is preferred.
• This position requires a proactive, detail-oriented individual who can balance large volume hourly employee time administration with HR responsibilities while maintaining compliance with internal policies and external regulations.

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.