Head of U.S. Poultry Technical & Diagnostic Services

Role Description

Position Summary:

The Head of U.S. Poultry Technical & Diagnostic Services is a proactive leader, a member of the Poultry Leadership Team as well as the extended Livestock Leadership Team (ELLT) and plays an important role in reinforcing and communicating the Zoetis Poultry strategy. Additionally this role will have the responsibility of managing the Diagnostic Lab Services. This role will report into the Head of U.S. Poultry Sales and Services. 

The Head of U.S. Poultry Technical & Diagnostic Services will:

• Align with the Sales Leadership to strategically deploy Poultry Technical resources to maximize the impact of appropriate use of Zoetis products and services.
• Drive a positive team culture built upon the foundation of Zoetis vision, core beliefs and leader behaviors
• Lead by delivering quality feedback and coaching to help maximize the potential of colleagues and help train to meet and exceed core competencies for the role
• Effectively manage resources to achieve the above by leading and coaching a team that will include Technical Services Veterinarians, including team members at the Senior or Director level, a Technical Service Device Lead and Diagnostic team members.
• Provide superior customer, scientific and field force support so Zoetis may achieve a sustainable competitive advantage
• Enhance the professional and scientific image of Zoetis
• Engage as a member of the Livestock Technical Services Leadership Team to ensure consistency across all segments of the livestock business from a technical management and development standpoint.
• Responsible for evolving the strategy and direction of the Diagnostic Lab that elevates and enhances our product offering. 
• Develop and grow Diagnostic Lab colleagues to maximize colleague engagement and development.
• Provide strategic insight to marketing, sales, and managed services team to ensure biological strategy is successfully implemented and executed across the targeted customer base to achieve all business goals.
• Collaborate with Sales/Marketing to provide technical information and oversight to ensure the accuracy and technical merit of sales and marketing material.
• Manage the P & L for both teams.

Position Responsibilities:

General

• Ensure that all actions reflect Zoetis Core Beliefs Leader Behaviors
• Lead and manage a team of veterinarians that serve as principle scientific advisors to the sales force and customers, partners to the Area Business Managers, coaches to the field force, and represent the voice of science to their teams
• Provides leadership, direction and management for Technical Services Veterinarians, the Technical Service Device Lead and the Diagnostic Labs Team.
• Developing and aligning Technical Service strategy that enables the successful execution of the Poultry business strategy and provides technical support to execute those business strategies
• Ensure the Diagnostic team is fully aligned with the strategies of the business and provides the relevant support to execute and implement those strategies
• Builds long-term strategy for Diagnostic Lab to exceed customer expectations and ensuring team has necessary lab resources and capabilities for success.
• Supply strategic support to marketing and other stakeholders, and develop processes and relationships to execute the strategies
• Hire, develop, and coach the technical expertise of the group; identify opportunities to leverage the unique skill sets and strengths of the team to support both internal and external customers
• Provide feedback and high-level coaching to direct reports to drive positive culture and performance
• Develop and execute Technical Services account alignment and responsibilities that maximizes customer impact and internal resource efficiencies.
• Ensures successful partnerships with enabling and platform function groups, including but not limited to Global Manufacturing Services (“GMS”), Veterinary Medicine and Research & Development (“VMRD”), Global Commercial Development (“GCD” and Lifecycle Management, and Business Development to enable the achievement of business goals
• Lead cross-functional teams as needed to advise and influence management at all levels of Zoetis on technical issues; collaborate effectively with sales, marketing, GCD, VMRD, GMS Regulatory Affairs, Legal Affairs, Public Affairs, etc.

Inquiries: 

• Provide sound technical advice on routine inquiries and act as a resource to assist other team members with inquiries

Customer Support:

• Respond effectively to customer concerns and fulfill regulatory requirements and corporate guidelines with respect to adverse event reporting

Marketing Support: 

• As requested, contribute to the development of marketing plans and materials for technical and contextual accuracy, medical appropriateness, and utility to producers and practitioners; provide strategic input into the development of marketing plans and materials

VMRD and GCD: 

• Participate on new product teams as requested; be recognized as a vital contributor to cross-functional teams; take initiative in proposing strategic new projects; demonstrate ability to identify gaps in product portfolio and prepare input on business development

Management Role

• Technical Advisor and active member of Poultry Leadership Team
• Collaborate as a member of the Livestock Technical Services Leadership Team (LTSLT)
• Help lead the general management and formation of long-term Poultry Technical Services and Diagnostic Lab Services strategies and policies in support of Zoetis Poultry business strategies

Personnel Management:

• Lead and manage a team of veterinarians and diagnostic lab technicians by delivering quality feedback, mentoring, and coaching.
• Emphasize IDPs - assist and guide direct reports in their knowledge, skill, and career development to maximize their impact on the business and achieve their career aspirations
• Manages the performance of direct reports including review of annual objectives, establishes performance standards and metrics, and oversees annual performance appraisals,

Budget responsibilities:

• Effectively manage assigned operating expenses and Zoetis assets
• Timely monitoring and approval of expense reports for direct reports
• Effectively manage the P & L for Technical Services Team and Diagnostic Lab Services Team inclusive of research and trial budgets

Key Customer Contacts 

• Work collaboratively with marketing and sales to leverage the skills of the Poultry Technical Services team to provide scientific education/training to internal and external customers
• Develop strong working relationship with Sales Leadership in assigned business by frequent proactive communications, close alignment and timely execution of strategy, and honest and direct bi-directional feedback.
• Develop strong working relationship with Area Business Managers (ABM) to ensure the aligned Technical Services colleague is providing necessary support and appropriate strategic alignment.

• Ensure Diagnostic team communicates with field sales and technical services colleagues as appropriate regarding Diagnostic Lab results to enable sound and timely implementation of customer disease prevention or treatment protocols. 
• Be recognized as a credible representative of Zoetis within the veterinary profession
• Develop strategy to enhances Zoetis presence and participation at key professional organizational activities

Education/Experience:

• Doctor of Veterinary Medicine degree or equivalent
• 10 years of experience in clinical practice, academia, research or industry
• Proven leadership ability to drive positive culture and performance
• Ability to influence and persuade without positional power
• Experience in building highly effective teams
• Excellent judgment in leading through change and influencing

Technical Skills:

• Excellent interpersonal and communication skills
• Demonstrated track record of delivering financial commitments including budgetary management
• Strong relationship building and leadership skills
• Performance management
• Strategic thinking and matrix management skills
• Learning and change agility

Physical Position Requirements:

• Travel requirement of 40-60%
• Operate in both field working environment and usual office working conditions.
• The preferred location is North Carolina, but other locations can be considered as long as they are located in general proximity to hatcheries and poultry production.

Full time

Regular

Colleague

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