Manager, Local Customer Success & Onboarding
Skills
- Strong sales leadership and team-building capabilities.
- Excellent communication skills, written and verbal.
- Ability to work autonomously in a fast-paced, high-pressure environment.
- Strong business acumen with appreciation for data fidelity and reporting.
- Relationship building and stakeholder management across organizational levels.
- Passion and understanding of healthcare industry complexities.
Responsibilities
- Manage and motivate a team of individual contributors in Customer Success & Onboarding.
- Lead hiring, training, and retention of top talent while fostering an inclusive, high-performance culture.
- Coach the team to achieve sales and implementation goals through targeted skills development and strategic guidance.
- Communicate frequently with stakeholders to keep the sales team motivated and focused on customer journey and targets.
- Innovate processes and sales content by collaborating with cross-functional teams.
- Strategize and prioritize initiatives using data to determine immediate and future needs.
- Partner with Sales Leadership and Sales Operations on reporting, forecasts, and roadmaps.
Education
- Not explicitly specified but relevant experience in sales leadership is required.
Benefits
- Flexible hybrid work environment at Soho location.
- Unlimited vacation policy.
- 100% paid employee health benefits including medical, dental, and vision.
- Commuter benefits and 401(k) with employer match.
- Corporate wellness programs including Headspace and Peloton.
- Sabbatical leave for employees with 5+ years.
- Competitive paid parental leave and fertility/family planning reimbursement.
- Cell phone reimbursement.
- Catered lunch daily with beverages and snacks.
- Employee Resource Groups and community-building clubs.
- Great Place to Work Certified.
Average salary estimate
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Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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