Support Engineer
We're looking for a Technical Support Engineer to tackle complex, high-level technical issues in a fast-paced environment. You'll work closely with engineering and product teams to ensure a reliable user experience and support the continuous improvement of an AI-driven platform used by small businesses. This is a high-ownership role for someone who thrives on problem-solving and making an impact.
Responsibilities:
- Act as an escalation point for complex technical support issues.
- Troubleshoot and resolve customer-reported bugs.
- Collaborate with engineering to reproduce and document issues.
- Contribute to system reliability and help reduce regressions.
- Provide customer feedback to the product team to improve usability.
- Support internal processes and documentation for ongoing improvements.
Requirements:
- 2+ years of experience in technical support, support engineering, or a customer-facing engineering role.
- Strong troubleshooting skills for web applications, including APIs, OAuth, SAML/SSO, and browser-side issues.
- Ability to read and debug code, preferably in React, JavaScript/TypeScript, and Ruby on Rails.
- Structured thinking, clear communication, and a proactive, solutions-oriented mindset.
- Comfortable working in a high-growth, feedback-driven environment with a strong sense of ownership.
- Currently living in LATAM.
- Superior English fluency (verbal and written).
Our Recruitment Process
- Video Interview
- 20-minute take-home skills test
- 30-minute Call with the Recruiter (project, benefits, etc.)
- Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
- Final Offer
- Work remotely Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
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