Mortgage Loan Officer - job 1 of 2

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?

About the role

 As a Mortgage Loan Officer, based out of Plano ,TX Office, you are responsible for originating mortgage loans and guiding borrowers through the loan process. Driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. In this role you will handle incoming leads from various sources and generate self-sourced leads through strong relationships with partners and agents. All while providing outstanding customer service through timely follow-up and professional, courteous correspondence. 

Key Responsibilities:

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.

• Achieve production targets by actively engaging with customers and agents, using data to effectively manage and prioritize a book of business for optimized efficiency.

• Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships.

• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.

• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.

• Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.

• Stay informed on market trends and nuances to tailor the customer and agent experience.

• Conduct occasional in-market visits to engage with agents and drive ZHL involvement.

• Ensure all transactions follow applicable laws, regulations, and company guidelines.

• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.

• This role involves the collection, storage, and use of your voiceprints (records of speech).

• Perform other duties as assigned

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. 

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location.

Who you are

You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales! Motivated by uncapped income potential, you thrive in competitive environments, demonstrating strong time management, organization, and a continuous drive to learn and improve.

Role Requirements: 

• 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)

• Physically located in and working hybrid from our Plano, TX Office

• Ability to obtain and maintain a Mortgage Loan Originator license in any U.S. state

• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)

• Proven track record in handling purchase loans and working with real estate agents

• Demonstrate a strong understanding of client service and exhibit a passion for helping people

• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully

• Proficient in Microsoft products such as Outlook, Word, and Excel

• Associates or Bachelors degree preferred

• Travel is required within the first month of employment for training purposes. 

• Ability to travel in-market at least 5% of the time

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.