What You'll Do:

• Coach and Advise: Provide expert guidance to Team Members and Team Leaders on HR policies, ensuring they have the right information to navigate their HR needs and help resolve complex issues.
• Ensure Follow Through: Research, analyze, and resolve high volume cases created in response to issues and questions raised by Team Members, Team Leaders, and candidates as our Shared Service Team supports the employment lifecycle from application stage to offboarding and unemployment.
• Collaborate for Solutions: Work closely with HR colleagues in Compensation, Benefits, Payroll, HRIS, and other departments to address recurring issues and improve processes.
• Continuous Improvement: Participate in ongoing efforts to identify and recommend process improvements that streamline HR transactional processes, and ensure they meet the evolving needs of our internal teams and candidates.
• Ensure Consistency: Uphold consistency in the interpretation and application of HR programs, policies, and guidelines, providing clarity and support where needed.
• Be a Key Representative: Represent HR Shared Services to internal teams, stakeholders, candidates and customers, maintaining strong relationships across the business.

What We’re Looking For:

• A high school diploma with 2-4 years of relevant experience. An associate degree or some college coursework is a plus.
• Prior Call Center experience is a bonus!
• Strong experience with Customer Relationship Management Systems (CRM) that includes inbound calls; experience with Salesforce is a plus.
• A deep understanding of HR policies and procedures, with the ability to filter, interpret, and apply them to real-world scenarios.
• Solid transactional knowledge of HR functions, including Talent Acquisition, Compensation, Benefits, Payroll, Team Member Relations, and more.
• Familiarity with HRIS systems is strongly preferred and Workday experience is a plus.
• Excellent communication skills, with a natural ability to provide clear guidance and support to others.
• The ability to prioritize and manage multiple tasks in a fast-paced environment, adapting as priorities shift.
• A proactive, resourceful attitude, always ready to gather the information and resources needed to complete projects.
• Experiencing handling, maintaining, and securing confidential and sensitive information.
• Skilled at managing multiple priorities, meeting deadlines, and maintaining composure under pressure. Strengths include detail orientation, planning, and organizing.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).