Principal Duties  

Program Requirements:   

• Engages fully with all aspects of the CDASTL training program including, but not limited to: weekly training assignments, CDASTL Operational Learning Path, peer cohort discussions, STL Mentor discussions, team immersions, Regional Leadership meetings, in-person and/or virtual trainings, and capstone project.  

• Partners with STL Mentor to create a personal growth plan and capstone project roadmap.  

• Completes all curriculum assignments and capstone project on time to remain on track with their learning journey and graduate from the program.  

Responsibilities:   

• Maintains a thorough understanding of WFM store operations and merchandising processes.  

• Oversees processes, programs, and initiatives including merchandising, marketing, quality assurance, training, and communications.  

• Supervises daily operations and provides daily feedback to store leaders / teams regarding retail plan execution including; sales, margin, labor, merchandising, training, sanitation, marketing, and promotions.  

• Drives decision-making and team focus through solid understanding of company operations and differentiation strategies.  

• Drives exceptional customer service and maintains excellent community relations.  

• Analyzes, compiles and completes necessary financial reports.  

• Builds strong and supportive relationships with store and regional leadership.  

• Demonstrates understanding of the interrelationships between various WFM departments, operations, and functions.  

• Works with key functional and operational stakeholders to ensure shared understanding of Operations priorities, objectives, and anticipated outcomes. Ensures recommendations and insights are shared with the appropriate leadership decision-makers.  

• Achieve and maintain comprehensive knowledge of and ensure compliance with Employment Law, Health & Safety, Food Hygiene and Weights and Measures.  

• Understand, communicate and lead upon WFM Core Values, Leadership Principals and Declaration of Interdependence  

• Know, communicate and support our Values in Action Achieve and maintain comprehensive product knowledge (Good Organics, Whole Trade, etc.)  

Knowledge, Skills and Abilities Required  

• 2+ years of experience leading a team  

• High performing Manager/Team Leader or has equivalent leadership experience, preferably in retail or hospitality industries  

• The ability to successfully drive results; supporting TMs and TLs to achieve the highest standards  

• Well-rounded knowledge and application of all merchandising/retailing expectations   

• Critical thinking with creative approach to problem solving  

• Excellent judgment and decision making  

• Strong communicator; ability to be precise, clear and convey enthusiasm  

• Ability to train and inspire excellence  

• Ability to delegate effectively   

• Well organized with excellent follow through  

• Proficiency with email, Microsoft Office, and all operations-related applications.  

• High integrity, transparency and authenticity  

• Solid understanding of and compliance with WFM policies, procedures and processes  

Desired Experience  

• Customer Service Focus  

• Team Building  

• Employee Relations   

• Store Operations (Inventory, Labor Management, Cost Control)  

• Marketing (Pricing, Merchandising)  

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the team.