Director, Client Success

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role:

We're adding to our Client Success team, and are searching for an experienced Client Success leader to work with top tier clients in a growing market while managing a great team of Account Managers. A successful candidate for this role has built collaborative client relationships, understands the digital advertising landscape, is fluent in programmatic advertising and the RTB landscape, excels in fast-paced startup environments, and has strong communication and problem-solving skills. You will report to the VP of Client Success and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns.

What you’ll do:

• Focus on regional revenue management including delivery of all campaign revenue, up-selling and incremental activities, and strategic direction of the local CS team

• Directly own relationships and account health of agency holding company level clients

• Development and execution of processes and strategy intended to drive positive results and experiences for our customers; including day to day engagement with clients, interaction with internal teams to deliver on customers’ needs, and execution on revenue generating initiatives

• Leading and building a client success team dedicated to the highest levels of service for our customers, across managed service and self service LOBs campaigns, and representing Vistar as a leader in DOOH

• Understanding clients’ buying cycles, business goals, and KPIs and how Vistar can facilitate customer growth as a go to solution

• Be an expert in all things DOOH and a resource for internal and external stakeholders

• Assist in developing, negotiating, and structuring long-term relationships with clients; including contract negotiations, client entertainment, and relationship management

• Provide input on products based on client feedback that will help drive revenue

• Become an expert in Vistar's DSP in order to be a trusted advisor and provide top-tier service to clients

What experience we’re looking for:

• Bachelor’s degree

• 7+ years in ad tech working with brands / agencies / trading desks / ad networks; prior experience working at a DSP a major plus

• Experience managing and mentoring client success or account management team

• Fluent understanding of exchanges, DSPs, SSPs, and the programmatic buying process

• Experienced in both managed and self service client support

• Skilled in working with media agencies and navigating agency teams

• Startup environment experience is a plus

Who you are:

• A player-coach, who leads by example.

• Self-motivated and proactive.

• Strong organizational and prioritization skills

• Excellent communication skills.

• Thrive in fast-paced environments.

• Positive attitude and passionate about their work.

What we offer:

• Flexible, fun start-up environment and culture.

• An approachable and accessible C-Suite.

• Comprehensive health benefits.

• 401k + match.

• Quarterly Lifestyle Stipend.

• Unlimited PTO and summer Fridays.

• Company-wide and team specific entertainment budgets.

• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office.

• Sponsored Volunteer Events and Vistar Gives Back program.

• An awesome and supportive bunch of people to work with and learn from.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.