IT Application Development Manager

Delivery and Execution

• Responsible for leading the end-to-end delivery and maintenance of applications/s (including on-premises and cloud-based)
• Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations
• Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications
• Strategic Alignment
• Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth
• Collaborate with business units to prioritize product development and lead key initiatives
• Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes
• Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met.
• Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.
• Communication, Collaboration and Stakeholder Management:
• Collaborates with other teams and business constituents to provide daily operational support
• Be a trusted thought leader with business partners to create impactful products that delight your customers
• Ensure smooth coordination between teams to support seamless operational performance and application delivery
• Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
• Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization
• Drive innovation:
• Identify technical obstacles early and work closely with the team to find creative solutions
• Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
• Collaborate and share knowledge to create effective and innovative solutions to problems
• Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications
• Consistently assess and refine development processes and methods to improve team performance and product quality
• Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle
• Change Management
• Ensure development best practices are implemented and continuously improved as necessary.
• Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations
• Work with the team to manage and implement changes effectively in a fast-paced environment
• Process and Standards
• Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives
• Ensures work is compliant with established processes and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.)
• Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over time
• Leadership and Development:
• Shows a commitment to professional development
• Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership
• Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility
• Qualifications
• What’s needed to succeed (Minimum Qualifications):
• Bachelor's degree in Information Technology, Business Administration, Computer Science or equivalent field of study
• 4+ years of application delivery and life cycle management experience
• Experienced with web-based development, .NET, C#, MS SQL, Angular, AWS development services and technologies
• Understanding of digital platforms, tools, and emerging technologies (e.g., AI, IoT, cloud computing, cybersecurity)
• Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications
• Proven experience in managing on-premises web-based applications
• Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices
• Proven track record of ownership and successful delivery
• Ability to prioritize projects and initiatives based on their alignment with business goals and strategic objectives
• Experience maintaining scalable and reusable on tools and technologies
• Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
• Proficiency in managing software development projects, including familiarity with Waterfall, Agile, DevOps practices, and software lifecycle management
• Ability to leverage data analytics to drive decision-making and improve digital products and services
• Proven track record of leading and developing high-performing teams, fostering a culture of innovation and collaboration
• Strong planning and organizational skills
• Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences
• Ability to quickly triage and drive the resolution effort for production support situations
• Experience in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• What will help you propel from the pack (Preferred Qualifications):
• AWS Certifications, such as Developer Associate, Solutions Architect Associate, or higher
• Working knowledge or experience with High Availability systems
• Working knowledge or experience with ML, LLM, and AI
• Aviation industry knowledge or experience, particularly regulatory standards