Director, Risk & Compliance

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary:

We are seeking a forward-thinking and hands-on Director, Risk and Compliance to lead the development and execution of our operational risk management program and our regulatory exam management program within the Americas in a fast-paced, highly regulated payments and technology environment. 

This is a highly visible role which involves working closely with external assurance providers (e.g., regulators) on all aspects of an examination as well as key internal stakeholder groups including Technology, Information Security, Global Platform Engineering Services, Business Services Delivery Group, Business Resilience Group, Audit, and Enterprise Risk Management to meet objectives. 

The Director will also drive risk and control identification and reporting across a wide range of enterprise and operational risks. 

The ideal candidate brings deep payments experience, a strong understanding of risks (e.g., cybersecurity, business resilience, regulatory compliance, systems and processes), and a proven ability to lead regulatory exams and build a risk-aware culture in a dynamic business environment.

This role requires the Director to not only lead others (either directly, or through an indirect or matrix managed approach), but also have the ability to fulfill the execution and delivery of the regulatory exam and operational management activities. 

The Director will also support the development and maturation of the examination management and operational risk management programs as part of the broader Enterprise Risk Management team, along with a focus on reducing friction by simplifying and streamlining our processes.

Job Details:

What Part Will You Play?

• Serve as the liaison between regulators and management and subject matter experts within the Company’s technology and business teams

• Manage and respond to a large volume of examiner requests, ensuring they are both accurate and timely

• Provide guidance and support during critical regulatory exams and interactions to ensure communications are well-managed and productive

• Prepare and advise management and team members on responses and meeting topics for the regulators

• Escalate to leadership any emerging risks and issues, or situations that that may negatively impact the relationship with the regulators

• Facilitate meetings with the regulators to meet objectives and establish strong, positive relationships founded on open communication 

• Synthesize and report on exam status, metrics, examiner feedback and key thematic observations to leadership (e.g., daily exam dashboards and updates)

• Track and drive any required remediation activities resulting from regulatory supervision, including reporting to leadership on progress

• Partner with other risk management, technology, and business teams (e.g., Vendor Risk Management, Corporate risk, Operational Risk (Europe), Compliance, Privacy, Information Security) to establish alignment between operational and enterprise risks 

• Develop and implement operational risk policies, standards, and programs based on regulatory requirements, industry standards, methodologies and best practices to maintain and enhance an operational risk-based oversight program

• Drive ERM policy and standards integration across the business and technology teams 

• Develop processes for effective and efficient reporting and data analysis

• Identify, assess, measure, mitigate, monitor, and report on risks to the business units and the enterprise

• Promote the use of a centralized risk register and control inventory in conjunction with other risk and control functions

• Act as the main contact for internal and external assurance provider inquiries 

• Develop and provide business unit and senior leadership risk and compliance reporting that meets regulatory requirements and assists internal risk-based decision making

• Support the delivery of the ERM and company mission by becoming a trusted advisor and partner with leaders at all levels to effectively identify and manage risks to empower digital transformation with payment and software solutions

• Lead the implementation of strategic initiatives as part of the company's transformation 

• Support the delivery of the ERM and company mission by becoming a trusted advisor and partner with leaders at all levels to effectively identify and manage risks to empower digital transformation with payment and software solutions

• Enable continuous improvement of ERM by identifying and communicating enhancement opportunities to department leadership

• Support the development of other team members within ERM

• Not an exhaustive list; other duties as assigned

What Are We Looking For in This Role?

Minimum Qualifications & Attributes

• 10+ years of risk management or related professional experience

• 5+ years experience in a managerial position or equivalent (e.g., operating in a matrix management model)

• Experience leading regulatory exams in a regulated financial environment

• Experience with common internal control frameworks and guidance (e.g., COSO, COBIT, NIST CSF, NIST 800-53, SSAE 18, ITIL, ISO 31000, ISO 27001, PCI-DSS, CIS CSC, FFIEC IT Handbooks)

• CIA, CRMA, CISA, CRISC, CISM, CISSP, or other relevant certification(s)

• Familiarity with the three lines model

• Ability to travel up to 25% (e.g., on-site based on examination schedule)

Preferred Qualifications

• Experience with ERM or GRC tools (e.g., Archer)

• Strong knowledge of fintech-specific regulatory bodies and requirements

• Working knowledge of cybersecurity concepts and principles

• Experience building and maturing risk management programs

What Are Our Desired Skills and Capabilities?

• Commitment to delivering quality-focused work underscored by attention to detail and accuracy

• Ability to build and foster relationships and promote collaboration and stakeholder engagement

• Process improvement mindset

• Driven and highly motivated

• Ability to prioritize and manage multiple projects and meet deadlines in a complex, fast-paced, and dynamic environment

• Proficient with productivity and collaboration tools (e.g., Google Workspace) and secure data rooms

• Ability to stay current on changes/advancements in the regulatory and risk management landscape

• Ability to think outside of the box and challenge constructively

• Excellent problem solving abilities and organizational skills

• Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively

• Intellectually curious and willing to invest time in researching areas outside current knowledge base/skill set

• Excellent meeting facilitation skills - including capturing detailed minutes, action items and following through on next steps

• Excellent verbal and written communication skills, with the ability to interface with regulators and senior executives

• Significant project management skills to ensure that regulatory interactions are thoughtful, comprehensive and culminate in consistent messaging

“The position listed in this requisition is ineligible for the referral bonus award program”

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.