Director Treasury Management Operations

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Director, Treasury Management Operations, will be responsible for building the Treasury Management function from the ground up. This strategic leader will develop and execute a comprehensive operating model for Treasury Services, including service and operational infrastructure. The ideal candidate will serve as the subject matter expert (SME) on Treasury Services, drive vendor selection, and determine whether to outsource or build an in-house treasury platform. This role requires deep collaboration with leadership, frontline sales, training teams, and operations to define, design, develop, and deploy Treasury Management solutions for the credit union’s business members.

Essential Functions and Responsibilities

• Establishes and refines an efficient Treasury Management operating model integrating technology, service, and sales.
• Serves as the subject matter expert (SME) ensuring Treasury Services align with business member needs.
• Evaluates outsourcing vs. in-house development for Treasury Management platform components.
• Leads vendor selection to ensure effective partnerships for treasury solutions.
• Collaborates with leadership to align Treasury strategy with business growth and market demands.
• Oversees development, pricing, and implementation of products like ACH, wires, RDC, fraud prevention, and liquidity solutions.
• Develops efficient back-office processes and procedures to support treasury operations.
• Coordinates with IT, Operations, and Compliance to ensure systems and policies meet regulatory and internal standards.
• Designs and implements risk management and fraud prevention strategies.
• Partners with Sales, Business Services, and Marketing to craft a go-to-market strategy for Treasury Services.
• Assists in designing a consultative sales model and training staff to effectively sell Treasury Solutions.
• Structures Treasury services to enhance business member experience and long-term relationships.
• Works with the Training team to create and deliver comprehensive Treasury Management training.
• Coaches and mentors frontline and support teams on best practices for Treasury solutions.
• Champions Treasury Management internally, promoting a culture of learning, innovation, and collaboration.
• Defines pricing strategies and profitability models aligned with credit union financial goals.
• Monitors financial and operational metrics and drives continuous improvement through data analysis.

Other Duties and Responsibilities

• Assists with other duties and projects as assigned.

Knowledge, Skills, and Abilities

• Must have a sound understanding of accounting procedures and concepts, including all classes of fixed income investments and equity investments as appropriate to a Credit Union.
• Must have strong knowledge of treasury products, payment systems, fraud prevention, and cash management strategies.
• Must have knowledge of regulatory requirements related to Treasury Management and commercial banking.
• Must have excellent communication skills in English, both verbal and written.
• Must have advanced skills in Microsoft Excel and proficiency with the full Microsoft Office suite.
• Strong analytical, strategic planning, and problem-solving skills required.
• Strong project management skills are required.
• Strong managerial and administrative skills are required.
• Must have the ability to make decisions and work independently.
• Must be able to motivate employees and build effective teams.
• Must be able to evaluate systems and procedures, continuously implementing efficiency enhancements.
• Must have the ability to understand all business processes within the Credit Union.
• Must be detail-oriented and well-organized.
• Must be flexible and able to shift resources and priorities as needed.
• Must have the ability to generate and analyze research data, including a working knowledge of appropriate financial analysis techniques.
• Must be able to work in a general office environment.
• Should possess a strong commitment to providing excellent service to Truliant’s members.

Physical Requirements

• Occasional standing, walking, bending, and stooping is required.
• Must be able to sit at a desk for long periods of time and use a computer.
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.

Education and Background

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or CTP preferred).
• 7+ years of treasury management, cash management, or commercial banking experience, preferably in a credit union or financial institution required.
• Experience setting up back-office functionality, operational workflows, and system configurations for Treasury Services required.
• Leadership experience with a proven ability to develop teams and drive business growth required.

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! 

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching  
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account