Customer Services Administrator
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
The Toyota Los Angeles Region is looking for a passionate and highly motivated Customer Services Administrator.
Reporting to the Customer Services Operations Manager, this role is pivotal in supporting the Los Angeles Regional Office's mission to deliver industry leading After Sales support. The individual will collaborate with various departments, including the Customer Services Operations Manager, Parts & Service Marketing Manager, Customer Services Field Manager, and District Service & Parts Managers, to enhance service delivery and customer satisfaction.
What you’ll be doing
Manage daily, weekly, and monthly sales/incentive trackers and reports
Create complex incentive trackers, utilizing various formulas that pull data from multiple sources
Pull and organize data to be analyzed by department management
Help to create communication (e.g. letters and presentations) to dealers from CSOM, CSFM, and the Parts & Service Marketing Manager
Maintain department's Regional Dealer Daily web page and SharePoint site
Monitor and assist with the reconciliation of the department’s marketing budget
Collaborate with our District Service and Parts Team on participation goals in relation to all incentives and programs
Point person to manage the administrative tasks of dealership credits/debits, TrekPoints, and customer reimbursements relating to the Customer Services Department
Create 1099 documentation following all incentives
Participate in event planning (e.g. creative implementation, set-up, etc.)
Special projects to support the entire After Sales team
What you bring
Bachelor’s Degree (or higher) or equivalent professional work experience
Demonstrated experience in administrative and/or operations support
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Effective verbal and written presentation and communication skills
Desire and ability to work collaboratively across multiple teams
Comfortable with managing multiple projects at the same time
Experience prioritizing work assignments in a fast-paced environment while working to meet or exceed deadlines
Added Bonus If You Have
Knowledge of:
Toyota Warranty Policies and Procedures
After Sales Performance Metrics
Toyota Loyalty Engagement (TLE)
SmartView
After-sales recognition programs
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Average salary estimate
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