IT Help Desk Associate I

The Democratic National Committee (DNC) Tech Team is hiring an IT Help Desk Associate to provide support to our DNC staff! We are looking for someone who can ensure that the Democratic National Committee runs smoothly from a technical perspective, and that our staff can fight to win elections in every zip code. The ideal candidate will be a critical member of the team supporting the IT Director in providing optimal support to the DNC.

• Serve as the first line of defense for in-person and remote technical support
• Deliver excellent customer service and ensure our VIP users are handled with sustainable urgency
• Utilizing the Zendesk ticketing system to track and follow up with user requests
• Escalate complex issues to Tier 2 and Tier 3 resources after exhausting all efforts at the Tier 1level
• Update documentation to ensure our policies, workflows, and technical information are kept up to date
• Responsible for inventory management and upkeep of the server room
• Assist and support for events, such as DNC and All-Staff meetings, press conferences, and more
• Other duties as assigned to support the department and the DNC's mission

• 1-2 years of experience in IT roles or relevant coursework
• Dedication to customer service with strong interpersonal skills;
• Basic knowledge of networking such as TCP/IP, routing and switching;
• Experience with both computer and mobile device enterprise management systems such as Google Workspace and JAMF;
• Knowledge of Zendesk or other similar ticketing systems
• Knowledge of macOS, iOS, and chromeOS

The starting salary for the  IT Help Desk Associate I position is $72,000, on an annualized basis, commensurate with experience and qualifications. This is a full-time, non-exempt position, which means you will be eligible for overtime pay for hours worked in excess of 40 in a given workweek. This position is in the bargaining unit represented by SEIU Local-500.

Travel: The IT Help Desk Associate I position will require travel, which could be up to 15% of the time.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Benefits:

The DNC offers a generous benefit package, including:

- More than 30 days of paid time off, including Federal holidays, vacation, and personal days;

- Health and dental insurance for employee and dependents;

- 90% paid by the DNC, 10% paid by employee;

- Supplementary vision plans available to employees for purchase;

- Up to a 4% employer match DNC 401(k) plan;

- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;

- Pre-tax Flexible spending account benefits available to employees and dependents.