Operations (Director / VP) - Startup Generalist

We’re looking for someone obsessed with Operations to assist us with our growing clinical team. Depending on experience, the role can be at the Manager, or Director or VP level and will report directly to our CEO. This is a rare opportunity to join the leadership team at healthcare startup that has found product market fit and is actively scaling. Ideal candidates are startup generalists or wizards, i.e., you relish solving messy problems, building scalable solutions, dashboards, and teams, then moving on to the next messy problem.

Responsibilities. 

• Manage roll out and maintenance of product lines. You'll work with subject matter experts to design workflows for new service lines, work with engineering and others to build tools and document processes, and train staff on new processes. 
• Manage day-to-day clinical operations. You'll be asked to coordinate and execute all non-clinical aspects of patient care, starting with patient registration through appointment note sharing through claim followup. You'll build and monitor processes to ensure that clinicians are providing quality, evidence-based care.
• Develop tools that improve the work of all team members. You'll leverage Google Suite and other tools to directly build tools and materials that will help the team with things like calculating and communicating the impact of Tembo to clients. You'll design and implement workflows to improve the experience of nursing home staff, patients and clinicians. 

Sample Work Plan

With in the first week, you'll own and manage day-to-day clinical operations with activities like

• clinician scheduling
• clinician licensing

Within the first month, you'll have used your operations experience and service-first approach to manage key stakeholders

• designing evidence based workflows
• identifying and monitoring key KPIs

Within first three months, you'll use your problem solving skills make sure our operations can serve our quickly scaling company through activities like

• designing and implementing clinical workflows for new specialties
• identifying inefficiencies in processes and implementing improvements
• forecasting resource needs

Within 6 months, you'll use you innovation to develop best in class procedures across the company

• implement high levels of automation
• serve as subject matter expert with Engineering team to build tools for the clinical and account management teams

ABOUT YOU 

Qualifications. 

You’ll be successful in this role if

• You have a service first mentality
• You strive to make things efficient
• You love the challenge of figuring out something new
• You’re not afraid to pick up the phone
• You've worked in operations or similar role for 7 or more years
• You're skilled at
  • Excel
  • Data analysis
  • Problem solving
  • Operations

Suggested Requirements. 

The following experiences are suggested but not required:

• You've worked on large or growing teams
• Experience with enterprise level contracts

• Previous healthcare startup experience
• Located in the New York City area