Client Delivery Lead

Client Delivery Lead

Location: Chicago, IL (or remote for extremely well qualified candidates)

Office: 3 days/week in South Loop office

Reports to: Director of Client Services

Starting Salary: $135,333-$160,000 and equity

Start Date: ASAP

About Tavern ResearchTavern Research is a political tech startup that builds tools and insights to help our customers win elections and make better decisions. We specialize in scaling expert human work, like content generation and survey research. We're a venture-backed, mission driven, fast-moving, mostly technical team focused on supporting winning campaigns. Everything else is on our website. If you still have questions, let us know when you apply!

• You have extremely strong project management skills and instincts.
•  You excel at managing client delivery from initial project ideation through successful completion, ensuring seamless execution while maintaining strong client relationships throughout the entire lifecycle.
• You are an excellent communicator. This is essential both in terms of being able to clearly communicate out, but to actively and thoughtfully listen to the needs of both our customers and the team you’ll work with.
• You're a seasoned professional who thrives at the intersection of campaigns, data, and customer relationships. 
• You're comfortable leading and collaborating with technical teams, learning from their specialized expertise while providing strategic direction.
• You’re obsessed with how AI will change every aspect of work. You’re so obsessed that your friends and family are annoyed at how you can’t stop talking about what’s now possible and showing them all the cool new things the technology enables. 
• You understand the high-stakes nature of working for political campaigns. 

• You'll be the operational backbone ensuring our survey research projects deliver maximum value to clients on time and on budget. You'll help manage our survey research team while serving as a primary point of contact for client relationships. This role blends project management, client service, and strategic thinking in a fast-paced, high-impact environment. You'll be instrumental in scaling our research practice while maintaining the quality and client service. We value in-person work and expect employees to work regularly from our Chicago office.

• Manage multiple survey projects from kickoff to delivery, ensuring timelines, quality, and client expectations are met.
• Serve as the primary point of contact for customer relationships.
• Serve as the final sign-off on customer-facing materials.
• Collaborate with researchers to scope work, allocate resources, and resolve technical or operational issues.
• Lead client calls and presentations, guiding teams through the conclusions of our research. 
• Improve and scale internal project management.
• Work closely with technical teams to incorporate AI tools into research workflows.
• Identify opportunities to strengthen client relationships and expand support.

• 5-7 years of experience in political campaigns, polling, or consulting, ideally in customer-facing roles
• Proven project management skills in fast-paced, deadline-driven environments
• Strong understanding of how research informs campaign strategy
• Experience managing high-stakes client relationships, including senior campaign staff
• Comfortable working with technical teams; curious about using AI and data to improve political work
• Familiarity with survey research or polling, or close collaboration with research teams
• Excellent written and verbal communication skills, with confidence presenting insights to senior stakeholders
• Our company is small right now and we have preference for folks who don't require extensive on-the-job training
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• Nice to have
• Experience at a political polling, technology, or consulting firm
• Familiarity with project management tools
• Background in data, product, or campaign operations
• Understanding of basic survey or statistical concepts

• Premium health insurance
• Unlimited PTO, office closed for all federal holidays
• 401k match