UX/UI Design Consultant

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As the first UX/UI Designer on our Delivery (consulting) team, you’ll collaborate with fellow Stitch consultants, including Solution Architects, Business Strategists, and Marketing Strategists, to bring smart, scalable digital marketing experiences to life for our clients. You’ll conduct in-depth experience audits, craft high-fidelity wireframes and prototypes, and collaborate closely with product managers and developers to bring intuitive, user-first experiences to life.

You’ll work on projects that span e-commerce, loyalty platforms, gated content, community design, and progressive profiling, all while helping shape a consistent, scalable customer journey. This is a client-facing consulting role, so we’re looking for someone who can own the room, present ideas with confidence, and build trust through great thinking and great work. At Stitch, your role doesn’t have to stop with design. Want to explore email strategy, Braze configuration, or customer journey orchestration? We’ll support your curiosity every step of the way.

Our client is excited to dive into this work with Stitch, so we are targeting a July 14th start date for this role!

What You’ll Do

• Conduct comprehensive UI/UX/CX audits across key digital touchpoints and deliver prioritized recommendations with detailed readbacks
• Analyze customer behavior to enhance digital profiles and design progressive profiling strategies across channels
• Design wireframes, high-fidelity mockups, and interactive prototypes using Figma, Lucid, Photoshop, and Miro
• Develop user journeys and experiences for loyalty platforms, gated content, and community engagement
• Redesign website navigation and site structure to improve discoverability and ease of use
• Support enhancements to e-commerce flows and promotional pages with user-centered design strategies
• Collaborate with developers and product managers to hand off full-spec designs and ensure seamless implementation
• Contribute to progressive profiling and personalization efforts across digital channels
• Eventually, work within martech platforms that Stitch consults like Braze and Talon.One to create seamless customer journeys
• Stay current on design trends, UX best practices, and accessibility standards
• Travel up to 20% for strategic client meetings and on-site collaboration

• 5+ years of experience in UX/UI design, preferably in a client-facing or consulting capacity
• Strong knowledge of user experience design principles, user research methodologies, and conversion optimization strategies
• Mastery of tools like Figma, Lucid, Adobe Creative Suite, and prototyping platforms
• Demonstrated experience conducting UX audits and translating insights into actionable recommendations
• Experience with e-commerce platforms and customer loyalty program development
• Experience designing for e-commerce, loyalty platforms, and customer engagement use cases
• Demonstrated ability to learn quickly and adapt to new technologies and design trends
• Strong organizational skills and the ability to manage multiple accounts effectively
• Excellent presentation and communication skills with the ability to articulate design decisions to stakeholders
• Ability to work collaboratively with cross-functional teams, including technical and business stakeholders
• Ability to travel up to 20% to client sites
• Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future

• Flexible PTO policy
• Monthly tech stipend
• Paid parental leave
• Mental health support platform
• Medical, dental, vision, and life insurance
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana