NOC Analyst II

Description

LOCATION:  Candidate must be located in one of our service areas in IL, KS, GA or FL

Position Summary

Clearwave Fiber is seeking motivated and technically driven NOC Analyst II to support the 24/7 operations of our in-house Network Operations Center. This role plays a critical part in monitoring network health, responding to alarms, escalating issues, and supporting the restoration of services across Clearwave Fiber’s advanced fiber-optic network.

Working directly under the NOC Manager, these positions are designed for individuals looking to develop or grow a career in network operations, supporting a network environment that leverages Calix access systems, Juniper core routing, Fujitsu transport gear, and Accedian performance monitoring platforms.

This role operate in a shift-based environment and are integral to our commitment to delivering world-class uptime and proactive support for Clearwave Fiber customers.

Key Responsibilities

• Take ownership of escalated alerts and incidents, leading moderate to advanced troubleshooting efforts.
• Execute routine maintenance tasks such as firmware upgrades, system restarts, and backup validations.
• Identify and respond to recurring issues through log analysis, trend identification, and collaboration with engineering teams.
• Provide Tier 1 staff with mentoring and guidance in handling alarms, processes, and escalation paths.
• Collaborate cross-functionally with Platform, Engineering, and Field Ops to resolve customer-impacting issues.
• Maintain internal documentation including advanced runbooks, known error databases, and knowledge articles.
• Participate in post-incident reviews and contribute to root cause analysis efforts.

Requirements

What you will need:

Required Skills

• Solid grasp of Layer 2/Layer 3 networking, routing protocols (BGP/OSPF), VLANs, and firewall basics.
• Practical experience with monitoring and diagnostic tools (e.g., SolarWinds, Nagios, Calix Cloud).
• Strong analytical ability to correlate logs, metrics, and alerts to identify root causes.
• Clear and professional communicator with the ability to relay technical detail to both technical and non-technical audiences.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Network Administration, or related field.
• Industry certifications such as Cisco CCNP, Juniper JNCIS, or ITIL Foundation.
• 1–2 years of hands-on experience in a NOC or equivalent technical support environment.
• Exposure to scripting or automation tools (e.g., Python, Ansible) is a plus.

Key Attributes for Success

• Customer-centric mindset with a strong sense of urgency.
• Willingness to work in a team-oriented, high-availability environment.
• Eagerness to learn, adapt, and grow within a fast-paced network operations environment.
• Attention to detail, with the ability to follow process and document findings effectively.

Work Environment

• These roles operate in a 24/7/365 rotational shift schedule.
• On-site and remote flexibility may be available depending on operational needs and shift coverage.
• Interaction with Engineering, Field Operations, and Support teams is routine and collaborative.

Join Clearwave Fiber’s NOC team and help build the operational foundation for one of the most reliable, customer-focused fiber networks in the country. Whether you’re just getting started or ready to grow into advanced network troubleshooting, this is your opportunity to contribute to a world-class support operation.

BENEFITS:

• Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
• Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
• Financial Security: Competitive wage and benefits package. Including a bonus plans. Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.

ADDITIONAL PERKS:

• Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
• Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
• Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
• Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
• Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.

Our Core Values

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About Us:

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.