Senior Manager of UX Research, Borrow
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Location: San Francisco, CA, or New York City, NY
The Role: This position is part of our Borrow organization, which includes our Personal Loans, Student Loan Refinance, In-School Student Loans, and Home Loans businesses. This role is about both managing two amazing researchers and, at least for now, rolling up your sleeves and conducting research yourself. You’ll collaborate closely with business leaders, product marketers, product managers, designers, and engineers to conduct exploratory, formative, and evaluative research studies, empowering stakeholders to make informed, confident decisions and mentor and coach a team doing the same.
What You'll Do:
- Lead and Develop: Manage a group of talented researchers, fostering excellence and growth through mentorship, coaching, and skill development
- Conduct Great Research: Work with stakeholders to identify, drive, and execute impactful research across the organization
- Drive Research Excellence: Help improve our processes to raise the bar on our work quality, ensuring impactful outcomes that drive our objectives forward
- Engage Stakeholders: Build strong stakeholder relationships, ensuring alignment on key questions and research priorities to address critical needs
- Collaborate Cross-Functionally: Partner closely with Business, Design, Product, Marketing and Engineering teams to integrate research efforts into our product development lifecycle
- Actively help shape the direction of both SoFi and the Research team
What You'll Need:
- 8+ years of experience in Research, at least 3 as a formal people manager
- Strong expertise in coaching, performance management, and team member development
- Command of a broad set of quantitative, qualitative, and user-centered methods
- Excellent communication and stakeholder management skills, with the ability to synthesize and communicate ideas visually, verbally, and in writing to all levels, including senior leadership and executives
- Experience managing and prioritizing multiple projects and priorities simultaneously
- Familiarity with research tools such as Qualtrics, Marvin, dScout, etc.
- Nice to have - SQL, R, Python experience
- A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage
- Bonus: Domain expertise in personal finances
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Business Continuity Senior Analyst at SoFi, you'll lead initiatives to fortify our business continuity framework amidst a dynamic financial landscape.
As a Consumer Lending Compliance Advisor at SoFi, you will play a crucial role in supporting the compliance risk management program for a leading financial institution.
AECOM invites motivated entry-level Archaeology Technicians to join their remote, part-time team supporting impactful environmental and archaeological projects across the Pacific Northwest.
Gain valuable research experience while contributing to the vibrant travel and tourism initiatives at Destination Cleveland as a Research Intern for Fall 2025.
Join the NYC Department of Environmental Protection as a Scientist (Water Ecology) II and play a vital role in protecting public health through environmental monitoring and data analysis.
Experienced UX Researcher with strong qualitative research skills needed to lead impactful user experience initiatives at BNY Mellon.
Lead advanced clinical laboratory operations at Prime Healthcare's Kansas City location ensuring accurate testing and quality patient care.
Join Emory University as a Lead Research Specialist and contribute to groundbreaking research in a collaborative academic environment.
Join us as a UX Researcher to drive user-centric product decisions and enhance user experiences.
Join Profound Research as a Clinical Research Coordinator and help drive clinical innovation by managing vital research activities.
Become a key player in Adobe's mission to understand user behavior as an Experience Researcher on our innovative Design Research & Strategy team.
Support groundbreaking sleep and mental health research at the University of Pennsylvania as a Temporary Worker - Co-op in the Sleep Neurobiology and Psychopathology Laboratory.
Citigroup seeks a Research Strategist to enhance analytical tools and perform in-depth financial analysis in the MBS industry.
Join Adelphi Research as a Research Manager, where you'll lead impactful quantitative market research in the pharmaceutical industry.
Contribute to Boeing’s global security posture as a Mid-Level Global Security Intelligence Analyst, delivering strategic intelligence to protect people and assets.
SoFi helps people achieve financial independence to realize their ambitions.
153 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
