COLLECTIONS ANALYST I

Description

Job Title:

COLLECTIONS REPRESENTATIVE I

Job Code:

SES337

At Shell Energy Solutions, we believe there’s a better way to power your business and home.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels. 

Shell Energy Solutions' mission is to deliver cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice, and providing market-leading energy solutions.

Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. Join our team as a Collection Analyst I, where you’ll play a key role in managing collections for our large commercial and industrial retail energy clients.

Reporting to the Sr. Manager-Accounts Receivable & Collections, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

JOB DUTIES & RESPONSIBILITIES

• Manage and monitor collections for high-value commercial and industrial energy accounts.
• Investigate and resolve payment discrepancies to ensure accurate account reconciliation.
• Respond to client inquiries with professionalism and urgency.
• Partner with Customer Operations to resolve billing issues and reduce delinquency.
• Collaborate across departments to address and resolve customer concerns.
• Support additional projects and tasks as needed.

ESSENTIAL SKILLS AND EXPERIENCE

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 1–3 years of experience in collections, accounts receivable, or a related financial role.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills, both written and verbal, with a customer-focused mindset.
• Proficiency in Microsoft Excel and familiarity with financial systems or ERP platforms (e.g., SAP, Oracle).
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience in the energy or utilities sector is a plus.
• Strong interpersonal skills and the ability to work effectively across teams.
• Comply with company policies and procedures.

Location and work SCHEDULE

• Required to be in-person in Houston, TX, through a hybrid workplace environment

BENEFITS OF WORKING WITH Shell ENERGY

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more!

SHELL ENERGY VALUES

Shell Energy Solutions is a company with shared values. Honesty, integrity, and respect aren't simply a strapline; they are part of everything we do. What's more, Shell Energy Solutions is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

*Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.