Transformation & Change Manager - Digital Technology Experience, Change Activation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

About the Team:

Digital Technology Experience, Change Activation team is made up of advisors and strategic partners that drive transformative changes and product adoption across ServiceNow and our customers. DT creates products and services that make our employees world work, and Change Activation brings those to life. Working with our Product, UX and cross-functional business partners, this role helps drive our Digital Technology (DTX) strategy and influence adoption of our products and services.  

What you get to do in this role: 

• Conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity.  
• Develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow.  
• Develop executive and strategic communications including presentations – ideally in an agile context. 
• Work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms.   
• Drive adoption of new products, tools, and/or processes and track success of efforts.  
• Support teams to identify opportunities, unlock productivity and accelerate execution. 

To be successful in this role you are: 

• A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities. 
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality  
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making 
• An eager and consistent learner who is open to feedback and interested in continuous improvement; thrive with change & ambiguity. 
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.  

Requirements for the role:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years of work experience in change, strategy and/or transformation role within a fast-paced, dynamic environment, preferably a consultancy  
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Highly motivated, proactive, authentic, committed, creative, and inclusive team player  
• Experience executing complex, high-profile strategic programs from end to end, preferably in the tech space 
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills  
• Advanced level MS Office (PowerPoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables  
• Bachelor's degree in business administration or relevant field preferred with prior consulting experience  

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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