Senior Staff Outbound Product Security Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

**Please note**  This role has as in office requirement.  Minimum 2 days per week in either the Santa Clara, CA or San Diego, CA ServiceNow offices.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

We’re looking for someone who combines technical expertise, a strong understanding of software security, and deep customer empathy. This individual will play a key role in partnering with engineering teams to ensure our customers and partners continue to trust us to keep their information secure. 

Our Product Security Team – part of CISO organization, is looking for highly energetic and experienced Senior Staff Outbound Product Security Manager to work closely with multiple internal security teams to understand: 

• Customer needs from the security researcher and Red Team points of view 
• Collaborate with engineering and product management teams to define problems and prioritize them 
• Actively help shape continuous security improvements for the ServiceNow Platform. 

 What You'll Do:

• Collaborate with Product Security Research, Red Team, Product Management, Engineering, to help define the security vision and enhancements of ServiceNow offerings, strategy, and roadmap. 
• Identify new experiences and enhance existing functionalities to improve platform security. 
• Establish and prioritize a data-driven backlog, including security enhancements. 
• Be the voice of the customer in technical security discussions and help define customer benefit in business terms, helping to reduce risk. 
• Coordinate with Documentation, Training, Support, and Professional Services teams to ensure smooth and timely releases of security enhancements and features. 

To succeed in this role, you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 15+ years in product management, product ownership, or technical product analysis within commercial software product companies. 
• At least 7 years of experience in areas such as monitoring, detection, authentication, authorization, or access control technologies. 
• Familiarity with compliance security regulations and standards, including NIST Cybersecurity Framework, EU Cybersecurity Act, GDPR, FedRAMP, or PCI. 
• AI Security experience is a plus. 
• Ability to quickly adopt new technical concepts. 
• Experience in financial services security is advantageous. 
• Certifications such as Scrum Master, Scrum Product Owner, CISSP, CompTIA Security+, OSCP, or SANS GIAC Security Essentials are beneficial. 
• Strong presentation skills, comfortable delivering product presentations to large audiences. 
• Enjoy working in a collaborative and inclusive environment.  
• Ability to lead technical debates and lead the team to a decision.  

#SecurityJobs 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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