Senior Software Engineer - Cloud Automation - AI ML

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• This role will be focused on developing automations for ServiceNow cloud and exploring AI/ML solutions leveraging ServiceNow AI offerings.
• You will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration, and developer tools.
• Experiment with the latest ServiceNow AI and GenAI offerings and other upcoming capabilities.
• These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs.
• You will design and develop cloud automations to support the ServiceNow Products in our own infrastructure.
• Support the team with feedback to product teams to continually improve and expand product capabilities, features, and interoperability in consideration of product needs and requirements.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of experience in professional software development, preferably in the Cloud Environment.
• Solid foundation in distributed systems with experience designing and architecting systems.
• Advanced programming or scripting skills (using JavaScript) and experience in object-oriented design.
• Experience integrating software and services using common API techniques (REST, SOAP, XML, etc.)
• Excellent technical design, problem-solving, debugging skills and an aptitude for learning new technologies.
• Development of web-based database applications using Postgres or other relational databases.
• Team player, attention to detail and ability to work well and communicate with others.
• Experience in driving deployments with large Enterprise companies with multiple stakeholders -- preferably AI-based products.
• Exposure to AI, Machine Learning will be an advantage.

Nice to have skills:

• Experience with the ServiceNow AI offerings.
• Experience with ServiceNow Workflows and Flow Designer tools & ServiceNow scripting (Glide JavaScript).

GCS-23

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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