Manager, Software Engineering Management - job 1 of 11

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Lead and manage a team of Servicenow platform developers in the infrastructure space, providing mentorship and guidance, maintaining a best-of-class mindset.
• Manage quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews.
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines.
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews.
• Assess risks, vulnerabilities, and mitigations of existing systems to ensure they are highly available, operationally sound, perform at scale, and exceed customer expectation.
• Remove blockers and act as an escalation point for issues and form cross functional relationships to ensure organizational success. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2-3+ years’ people management experience, especially of a software development or systems engineering team across a global 24x7 production environment.
• Fluency with the components of ServiceNow Application and Administration.
• Solid background in Linux systems and OS Patching on a global scale.
• Ability to execute a project based on priorities, context, risks, and desired outcomes.
• Ability to work cross functionally, establishing relationships with partners that are consumers and dependencies of your product.
• Good communication skills and the ability to work in an open, collaborative, and dynamic team environment.
• Experience in software development, release management, DevOps, and large-scale program management.
• ServiceNow Platform development experience and SN UI frameworks familiarity.
• Fluency in one or more relevant programming languages (Java, JavaScript or Python).

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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