Dir, Data Platform Software Engrg Mgmt - Relational Data - job 1 of 4

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Platform persistence group provides storage API and logical data object model for higher layer applications. This logical data layer encapsulates the complexity of each storage system while providing simple, powerful, scalable semantic context layer for customers and developers to build applications and for AI agents to integrate seamlessly.

Depending on the nature of the data, the storage systems include relational database, columnar store, hybrid database, graph databases, non-relational database such as time series database, or message queue system. Our largest customers are always pushing the limits of data volume and scale of concurrent transactions. Performance, reliability and scalability is always at the core of our work.

Platform persistence has always been in the center of most impactful projects for the business, such as farm wide primary database migration from MariaDB to ServiceNow PostgreSQL based homegrown database, RaptorDB, with near zero downtime, query access layer for ServiceNow Knowledge Graph and ServiceNow Workflow Data Fabric, Document Object Model for CSM Front Office.

As a director in platform persistence, you will be working with various business stakeholders and engineering leaders to drive strategic roadmaps. You will be working with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end-to-end. Most importantly, you will be building and expanding a strong team to support business demands.

To be successful in this role, we need someone who has:

• Great working knowledge about modern programming language runtime memory model and threading model
• Understand and proficient in Java and other programming languages
• Great working knowledge about relational database internals
• Previous hands-on experience of building large enterprise platform features with successful execution and clear customer outcome
• Ability to go deep in technology and go wide in business application as per need
• The ability to drive collaboration platform roadmap and work across organizational boundaries to successfully drive business outcome.
• Strong strategic thinking and communication skills, able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
• Ability to manage the day-to-day activities of the development teams within an Agile/Scrum environment
• Significant experience in a technical leadership role, ideally managing large teams of developers spread across geographies.  
• Exceptional people management skills with the ability to mentor and develop.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• In using AI Productivity tools such as Windsurf, Cursor, Etc
• 10+ years overall experience covering Platform Development and Architecture
• 5+ years in Management and execution against project plans and delivery commitments.
• Lead engineering team of 25+ developers and managers to work on various projects in a fast-paced environment with focus on Innovation.

RV2025

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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