Social Media Coordinator

Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Federal Health is looking to hire a Social Media Coordinator to support our government client.  This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM). DHA is a combat support agency delivering integrated, affordable, and high-quality health services to beneficiaries of the Department of Defense's Military Health System.

This position provides social media support to NMHM staff within expected timeframes. 

Responsibilities include but are not limited to:

• Formulates strategies to ensure that NMHM takes the best advantage of social media and its digital platforms through creative digitally storytelling, which currently include Facebook, Twitter, Instagram, Flickr, and Google+.
• Responsible for daily maintenance of official social media platforms to include scheduled and unscheduled posting on Facebook, Twitter, Instagram, etc. and keeps senior leadership informed of latest social media trends and technologies. Ensures museum messages are represented in appropriate forms for maximum reach to include posting of articles, photos, infographics, videos, shares, etc. throughout various social media sites. Produces monthly reports on insights gained from social media to track growth and distribution of communication themes and messages.
• Maintains an editorial calendar of NMHM’s social media engagements.
• Prepares content for review through established internal processes.
• Monitors NMHM social media channels for comments and responds per approved internal processes in compliance with DoD guidance.
• Attends NMHM special events, public programs, and special tours as available, and prepares real-time content to publish via approval social media channels.
• Broadly monitors social media through diverse means to maintain situational awareness for NMHM leadership on relevant issues; communicates findings to Public Program Manager as needed.
• Evaluates and recommends new social media on which to engage.
• Offers subject matter expertise in areas of social media management and related areas to diverse groups within the museum, including staff and volunteers.
• Measures social engagements across all channels using analytics and social listening tools and evaluates audience insight and research to inform strategies.
• Prepares monthly reports on social media interactions, using industry guidance and best practices in the areas of social media engagement.
• Reviews new social media platforms and monitors trends to keep NMHM on the forefront of developments in social media.
• Provides vital (breaking news) communications for the NMHM using social media and website in a timely manner.
• Conducts real-time social media engagements during events and ceremonies at NMHM.
• Plans and responds via website and social media concerning weather emergencies, crisis communication incidents, and other high profile activities and events.
• Plans, coordinates, and executes joint efforts, programs and events involving NMHM personnel, and other groups who have events at NMHM or at offsite locations.
• Provides subject matter expertise to all areas of museum mission, when requested.
• Attends regular meetings, or attends other meetings as needed or directed.

Requirements:

• Bachelor’s degree in communications or journalism
• 1-2 years’ relevant experience.
• Strong knowledge of key practices and trends in public relations, public affairs, and social media storytelling.
• Strong skills in Microsoft Office Suite. Demonstrated experience and knowledge in the following technology and platforms: Facebook, Twitter, and other forums of social networking.
• Proven experience optimizing content, link building, keyword searches and online analytics tools.
• Demonstrated experience in driving web traffic and converting and motivating target groups to take action and participate.

Desired Qualifications:

• Demonstrated experience with social media and external communications expertise focusing on digital storytelling, preferably in a health, museum, government, military or medical research environment.