National Product Trainer, Home Entertainment

Position Summary

100% Remote Home based. Target States: Arizona, California, Nevada, New York, Pennsylvania, Texas, Washington State

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

The National Product Trainer for the Home Entertainment division will conduct training programs, education, and workshops to enable implementation and accelerate adoption of products. Follow product training objectives. Write training programs, including outlines, text, handouts, tests, and design laboratory exercises. Lecture class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and text. Administer written and practical exams and write performance reports to evaluate trainees' performance. Continuously improve / customize existing programs and courses. Manage creation and implementation of hands-on, face-to-face delivery of product and technical training for management and non- management staff including train-the-trainer activities. Provide training using appropriate methodologies, such as one-on-one, classroom, and e-learning / multi-media training. Manage, coordinate and provide logistical support for product and technical education projects as assigned. Create, design and implement computer based, web based and other interactive training programs that are SCORM and AICC format compliant. Analyze self-paced, multimedia and web based solutions to enhance and provide alternatives to current product education and technical or product training programs.

Role and Responsibilities

Roles and Responsibilities:
 

• Review, evaluate, modify, enhance and package existing and proposed product education programs and courses as assigned; recommend and coordinate program / course changes.
• Conduct research / literature reviews to identify new information, best practices, case studies, etc. to enhance product or technical learning processes and programs; identify opportunities to reuse / repurpose content already developed.
• Confer with management and employees to gain knowledge of region, site, or function-specific situations requiring product and technical training to enhance staff skills that meet company objectives.
• Manage, coordinate and provide logistical support for site / contract- specific and companywide product or technical education projects and programs as assigned; coordinate internal and external resources to achieve program / project goals and objectives.
• Prepare and interpret evaluation and assessment reports to determine and communicate technical training program outcomes.
• Design and implement follow-up / reinforcement activities and methodologies to strengthen and sustain knowledge gained and skills developed in technical training programs and courses.
• Design and coordinate education evaluation components (Competency evaluations, post tests) using staff development principles.
• Design and write interactive on-line courses, participant guides and job aids that meet the design strategies showing an understanding of the learners.
• Develop, maintain, update and deliver courses and learning solutions through the Company Learning Management System using advanced instruction, user interface, interaction, graphic and content design.
• Design/map content to objectives and test items to form modular, reusable learning objects that are SCORM compliant.
• Remain current on emerging technologies, methodologies and enhancements to current learning technology.
• Develop and execute existing and new approaches to instructor led, computer based and on-line training.
• Successfully certify in external vendor certification programs for company- purchased technical applications or products.
• Participate in special technical or product training projects as assigned.
• Other duties as assigned to improve performance of self or others

Skills and Qualifications

• High School Diploma or equivalent with 6+ years of directly related experience or a Bachelor's Degree with 3-7 years of experience
• 2 years outside sales experience and 3-5 years of successful training experience, preferably within the direct consumer electronics area
• Proven track record in facilitation and a functional understanding of learning concepts
• Prior experience in technical training, training content development and/or product support required. Prior experience in the telecommunications and consumer electronics industries preferred
• Must be able to communicate effectively with various types of management levels within the SEA and external organizations.
• Experience with planning, organizing multiple and complex assignments and projects
• Proficient with WebEx or virtual webinar platforms
• MS Office products proficient in Word, PowerPoint and Excel
• Role will require international travel to Korea as needed up to 2 times per year
• 100% domestic travel required for this role
• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including SEA management, co-workers, and customer representatives
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and company. Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames
• Positive and creative mindset and willing to be open to development from peer and leadership
• Impeccable oral, verbal, and written communications and presentation skills
• Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Arizona:

The salary range for this role is expected to be between $ 95,000 and $96,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

California:

The salary range for this role is expected to be between $ 110,000 and $116,000. In addition, there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Nevada:

The salary range for this role is expected to be between $ 95,000 and $96,000. In addition, there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

New York:

The salary range for this role is expected to be between $ 104,000 and $106,000. there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Pennsylvania:

The salary range for this role is expected to be between $ 95,000 and $100,000. there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Texas:

The salary range for this role is expected to be between $ 95,000 and $101,000. there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Washington State:

The salary range for this role is expected to be between $ 105,000 and $115,000. there is a 15% bonus opportunity. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.