Solution Architect - Error Reporting

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!

The Role:

As a Solutions Architect at Sauce Labs, you will serve as a technical expert and trusted advisor to our customers—driving successful adoption of our products and enabling long-term success. You’ll partner cross-functionally with Sales, Customer Success, Product, and Engineering to ensure our solutions align with customer technical and business goals.

This is a highly visible, customer-facing role that blends deep technical knowledge with strong business acumen and consulting skills.

Responsibilities:

Technical Architecture & Implementation

• Design, build, and maintain backend systems and SDKs related to mobile and web crash and error monitoring.
• Improve the fidelity of crash reports: exception capturing, symbolication (iOS, Android), stack trace enrichment, and contextual metadata collection.
• Implement ingestion pipelines for high-throughput, real-time error and crash data from diverse environments (mobile, browser, CI).
• Develop dashboards and APIs that surface error trends and diagnostics to customers.

Customer Enablement & Advisory

• Assess customer test automation environments and propose tailored solutions.
• Lead architectural reviews, gap analysis, and optimization planning.
• Conduct workshops, Proofs of Value (PoVs), and technical enablement sessions.
• Develop reusable onboarding assets, templates, and playbooks.
  
  

Cross-Functional Collaboration

• Partner with Sales Engineers and Account Executives during pre-sales to demonstrate platform value.
• Collaborate with Customer Success Managers to identify expansion and optimization opportunities.
• Provide customer feedback to Product and Engineering teams.
• Work closely with SDK engineers to ensure accurate error logging, low overhead, and platform compliance.
• Integrate with popular DevOps tools (e.g., GitHub, Jira, Slack) to facilitate automated triage and error ownership.
• Collaborate cross-functionally with mobile, web, and platform teams to improve crash traceability across the stack.
• Work with Developer Relations, Marketing, and Documentation teams to create technical content.

Required Skills: 

• 3+ years of experience as a software engineer working with error reporting, observability, or crash analytics tools (e.g., Bugsnag, Sentry, Firebase Crashlytics, New Relic).
• Experience with mobile crash handling, symbolication (dSYM for iOS, ProGuard/R8 for Android), and native crash diagnostics.
• Familiarity with web and JavaScript error tracking (e.g., sourcemaps, uncaught exceptions, browser APIs).
• Solid understanding of telemetry, logging, alerting, and monitoring frameworks.
• Experience working with AWS, Kafka, or similar for event streaming and high-scale data ingestion.
• Ability to collaborate across engineering, product, and customer-facing teams.
• Excellent communication skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Proven ability to influence customer outcomes and drive adoption.
• Willingness to travel up to 25% of the time to support in-person collaboration with your team or customers, as needed on-site or within the region.

Additional Nice to Have Skills:

• Prior experience contributing to or maintaining open-source error tracking SDKs.
• Knowledge of testing frameworks and CI/CD tooling.
• Familiarity with OpenTelemetry or observability standards.
• Strong backend programming skills (e.g., Go, Java, Python, Node.js) and experience building scalable data processing pipelines.

Key Attributes for Success

• Customer-Obsessed: You build trust and prioritize delivering value.
• Strategic Thinker: You connect technical solutions to broader business outcomes.
• Problem Solver: You diagnose issues quickly and offer practical solutions.
• Lifelong Learner: You stay current on DevOps, cloud, and testing innovations

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role. 

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.