IT Support Specialist (Remote - Full-Time, Night Shift)
RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.
Key Responsibilities
-Provide technical support for Microsoft 365 and Google Workspace tenants
-Troubleshoot issues in QuickBooks Desktop and Online environments
-Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
-Create and maintain IT scripts for automation and task optimization
-Respond to, track, and resolve IT support tickets within defined SLAs
-Communicate effectively via Microsoft Teams and maintain high service standards
-Document troubleshooting steps, resolutions, and common issues for the knowledge base
Qualifications
-Minimum 2 years of IT support experience
-Proficient in troubleshooting Microsoft and Google Workspace issues
-Hands-on experience with RMM and ticketing systems
-Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
-Familiarity with accounting software, especially QuickBooks
-Strong communication and remote collaboration skills
-Ability to work night shifts and manage tasks independently
Tools & Platforms You'll Be Working With
-QuickBooks (Desktop/Online)
-Microsoft 365 Admin Portal & Teams
-Google Workspace Admin Console
-NinjaRMM & Gam Ninja Ticketing Tool
-Office Applications (Word, Excel, Outlook, etc.)
Salary: USD 700–750/month
Work Setup: Work from Home
Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)
📩 To Apply:
Send your CV and portfolio to: [email protected]
Subject Line: IT Support Specialist - [Your Full Name]
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