Sr. Technical Program Manager

Our Story

Pointr is the market leader in Indoor Mapping, Location and Analytics and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

Role Overview

Technical Program Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem solving. This TPM will be functioning as part of a strategic account team and will represent the elite skills that Pointr offers their clients.

At Pointr, we empower TPMs to partner with clients and internal teams to deliver premiere indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles. 

Core Responsibilities

• Own requirements gathering, project planning, implementation, and deployment support for our global clients and partners

• Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success

• Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications

• Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability

• Facilitate client status meetings to manage scope and schedule of multiple, often concurrent deployments 

• Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap

• Value inclusivity and contribute to a culture that empowers you to show up as your authentic self

A Day in the Life

As part of this role, you will be responsible for the projects surrounding one of our largest strategic partners. You will be responsible for managing over 30 customer experience centers and their ongoing activities, incoming deployment requests for our strategic partner’s clients usually resulting in 5 to 10 small deployment projects at any given time, and usually one or two longer term, multi-layer projects for their esteemed clients. You will communicate and work across multiple platforms, both internally for Pointr, and externally to the Partner. This position is fast-paced, requires attention to detail, strategic thinking, and a higher level of organizational skills than our regular clients.

Morning

• Review incoming requests from the night before and strike appropriate priorities or dates

• Check status of ongoing requests and deployment tasks in Jira.

• Put together a status report for our Partner. Post to appropriate key stakeholders and/or to their project system.

• Have a stand-up with internal team to help clear hurdles, identify risk and provide guidance on incoming activities.

• Coordinate with marketing team for go-to-market needs across the various projects

Afternoon

• Meetings with our partner’s clients, knowing when to step in to give more clarity to technology or deployment process or stepping back to allow our partner to lead the conversation.

• Answering questions from various partner stakeholders about ongoing activities through their communication platform.

• Work on end client presentations and status reports for upcoming kick off meetings

• Work on project timelines for major deployments.

• Participate in product development meetings to contribute client sentiments and needs as a result of your interaction through projects.

Minimum Qualifications

• 3+ years of IT project or program management or technical consultancy experience in a hardware or software company

• A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology

• Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment 

• Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders

• Process-oriented with an eye for detail and improvements

• Ability to communicate in English fluently and idiomatically

Preferred Qualifications

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)

• Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)

• Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

What We Offer?

• Supportive, kind (no-ego), and smart team

• Hybrid work (2 days being in the office is required)

• International environment and inclusive culture

• Competitive base salary and attractive stock options

• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations

• Private health care (75%) and Dental

• Company-sponsored parental leave

• 18 days PTO, plus sick time + 12 holidays per year 

• 401(k) retirement scheme

• Compensation: Base 110k to 130k (based on experience) + Stock and Bonus Options eligible