Sales Development Representative

JOB TITLE:         Sales Development Representative

LOCATION:      Sterling Heights, MI 48314, Office based.

WORKING HOURS: 7am - 4.30pm

Join our dynamic team as a Sales Development Representative, where you'll play a crucial role in supporting our USA-based sales team and driving business growth. This is a fantastic opportunity to make a meaningful impact while taking full ownership of your responsibilities.

In this role, you'll collaborate closely with area sales representatives to build and maintain strong relationships with key customers and prospects. Your ability to identify client needs and secure new business opportunities will be essential in achieving our growth objectives. If you thrive in a fast-paced environment and have a passion for client engagement, we’d love to hear from you!

Some of your key responsibilities

• Proactively seek new business & generate leads through outbound sales calls to prospective customers.
• Make contact with potential customers through calling, direct mails and email marketing campaigns.
• Develop relationships with key customers via email and telephone to establish a rapport and set up meetings as required for Sales Reps.
• Liaising with customers regarding sales requirements. 
• Understand our product ranges, apply to the needs of the customer and respond efficiently with a plan on how to meet these needs with our furniture in mind.
• Qualify leads and take them to the point of quotation request.
• Following up on quotes.
• Research and identify new business opportunities, such as growth areas, trends etc.
• Research and seek out the appropriate contact within an organisation.
• Adding contacts into the BuildCentral system.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities. 
• Attending meetings and exhibitions when appropriate.
• Answering incoming calls.
• Cover for team members as and when required with administrative support tasks.
• Spend four hours minimum on the phone, two hours in the morning, two hours in the afternoon, working to Pineapple;s KPIs.
• Organising meetings for the Area Sales Managers.
• Other adhoc tasks or projects to support the wider team as directed.

• A strong background in sales / business development and developing strong customer relationships, with a proven track record of meeting sales quotas, preferably via phone.
• Experience working in a furniture business / furniture dealer.
• You will be expected to travel on occasion for exhibitions or meetings.
• Self-motivated with the ability to work independently and take initiative
• You thrive under pressure and excel at meeting tight deadlines and achieving KPIs.
• To be proactive at all times not just reactive.
• Have a persuasive nature and strong negotiation skills.
• Ability to prioritise urgent and important work over non urgent or important tasks.
• Confident, approachable and happy to turn your hand to anything required.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

What we offer you

• Competitive Compensation (base salary + commission - after passed probation)
• 401K
• Healthcare (100% company paid)
• 15 days PTO + local public holidays
• An extra day’s leave for your birthday
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Team socials and events
• Monthly pizza Friday
• Employee referrals bonus scheme

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.