Director, HCP Creation Center Lead – CFC Engagement Platforms

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

Role Summary

Pfizer’s Commercial Creation Center and CDI (C4) team is responsible for the creation, configuration, launch, and support of all commercial solutions used by Customer Facing Colleagues (CFCs) globally at Pfizer.

Included in this suite of tools is the CFC Engagement Platform which is the primary solution used by 20K+ Pfizer CFCs across over 80 countries globally.  This tool supports our CFCs across their day to day responsibilities including researching, managing and compliantly engaging our customers, ordering samples and follow-ups.   

The HCP Creation Center Lead – CFC Engagement Platforms is responsible to partner with the Chief Marketing Office and the corresponding regional leads to understand the current and future unmet business needs of Pfizer’s Global Customer Facing Colleague (CFC) Engagement Platforms.  This position will take a leadership role in identifying business opportunities and developing the corresponding business case(s) to secure funding required to drive significant business value through the use of technology.  This position is pivotal in driving consensus across the CFC Engagement Platforms functions and capabilities on a comprehensive business technology plan including a capability roadmap along with the related investment plan. 

Position will be accountable for end to end delivery of approved projects and ensuring the Pfizer development processes are followed.  In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the “off the shelf” solutions.  

With a blend of technical expertise, leadership, and strategic vision, this creation center lead drives technical excellence, innovation, and success within the Pfizer Digital.

Role Responsibilities

• Through a deep understanding of the CFC Engagement business processes, identify opportunities to drive significant business value through the use of technology.  Anticipation of both internal and external customer needs will be a critical to overall success.

• Develop and maintain the strategy for the global CFC Engagement tools components and capabilities along with the corresponding technology investment plan.  The ability to balance between being responsive to changing business needs against holding the course against a pre-defined plan will be required drive marketable results.

• Demonstrate global reach and operate across business units to drive process harmonization and technology adoption.

• Actively participate in Leadership Team meeting comprised of both Digital and Business Leaders.  Demonstrate thought leadership on a consistent basis.

• Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems

• Design, implement, and manage a comprehensive operations framework which will allow implementations to markets / BUs following consistent repeatable process to efficiently support global geographic expansion.

• Compliance with Chief Marketing Office (CMO), Biopharma Operations (BPO), Business Unit and other Digital processes and financial procedures is required

• Manage the evolution of the standard CFC Engagement Platform solutions including program governance / prioritization as well as geographic expansion into additional regions and markets

• Author business cases to clearly outline overall strategy for the CFC Engagement Platforms business functions and secure funding for initiatives with the highest business value.

• Provide oversight and guidance to project teams assembled to deliver approved initiatives. 

• Lead and guide multiple projects simultaneously

• Author/review project initiation materials to ensure scope and budget are clear

• Define project team roles, screen vendor candidates and assemble project teams.  Vendor Management for project related activities.

• Review functional and technical designs to ensure “usability” and the customer experience aligns with the vision of the sales and operations teams.

• On-time, on-budget, on-quality project delivery; client satisfaction on a project-to-project basis; user satisfaction and effective leadership of vendor teams through influence.

• Project budget accountability including managing actual spend vs. budget

Qualifications and Technical Skills: 

• Experience with Global Customer Facing Colleague Engagement Platforms (Veeva, SFDC, IQVIA OCE) for pharmaceutical companies

• Bachelor of Science degree in Information Management, Computer Science, Engineering or Technology Management preferred with related field and proven technical experience with emphasis on software development and maintenance.

• 8+years of relevant experience as an information technology professional in one or many roles such as a software developer, technical project manager, systems administrator, database administrator, systems engineer, computer engineer or support specialist.

• Proven progressive experience as an IT technology professional in the pharmaceutical industry.

• Demonstrated progressive experience successfully designing, delivering and maintaining IT business solutions for mid to large-scale organizations across multiple hardware and software platforms.  Must have demonstrated competency / expertise in:

• Software Development Lifecycle management, including production system maintenance and operation

• Agile principles and methodologies

• Proven experience working with business teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking, and relationship management.

• Technology solutions delivery in a pharmaceutical or regulated environment

• High level of awareness of internal and external technology trends.

• Certified Project Management Professional (PMP), Certified Scrum Master (CSM) or equivalent agile certification required; Certified Scrum Professional (CSP) or Certified Scrum Coach (CSC) is a plus

• Technology solutions delivery in a pharmaceutical or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations in a global 24 by 7 environment.

• Demonstrated experience in vendor negotiations with cited impacts to strategic direction and in-line production products.

• Proven ability to mentor technical leaders; recruit and retain top talent and develop colleagues.

• Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.

• Strong understanding of agile principles and frameworks, including Scrum, Kanban, and Lean

• Ability to collaborate in a complex, matrix environment with indirect resources geographically distributed.

• Strong problem-solving skills and the ability to navigate complex challenges.

• Demonstrated capabilities with software development processes, systems design and development management, testing (unit, systems, end user acceptance, performance, and load) and systems integration.

• Candidate will be expected to travel globally to Pfizer locations as needed

• Non-standard work hours may be required based on project deliverables and business needs

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

Travel will be required as part of this role.  Expectations around travel will vary but candidates must be capable of travel within the region, to other regions, and to Pfizer World Headquarters. 

Business Technology is a 7x24x365 endeavor.  This role may require physical or virtual participation on a weekend, holiday, or after normal business hours

Last Date to Apply for Job: 7/7/2025

The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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