Family Advisor Coordinator

Lo-Har Senior Living is currently seeking a Family Advisor Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply.

About the Opportunity

The primary purpose of your job position is to successfully lead the resident admissions process by establishing and cultivating meaningful relationships with new and potential prospects and their families, to obtain required information, and admit residents in an efficient manner.

Essential Functions and Responsibilities

• Ensure the CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensure compliance with Resident Rights and HIPAA policies at all times.
• Meet with potential residents and their families to provide information about the community and admissions process/
• Conduct tours of the community for potential residents and their families.
• Manage and assist potential residents and their families with the pre-admission documentation process.
• Perform screening assessments, verification of financial information, and coordination of care plans with other key community personnel, timely.
• Explain to residents, family members or responsible party the room rates, billing procedures, visitors/guest privileges, restrictions, house rules, etc. Obtain resident/responsible party signature on all required permits, releases, authorizations, etc.
• Collaborate with the Wellness Leader to ensure that potential residents’ care needs can be met.
• Ensure all new admission files are accurately completed and compliant with all laws and community policies and procedures.
• Admit and discharge residents in accordance with established policies and procedures.
• Maintain accurate daily census, including resident units and number of residents in and out of the facility.
• Collaborate effectively with Executive Director, Community Liaison, and other members of the management team.
• May perform other duties as assigned by the Supervisor.

Education and Experience

• Two years of experience in a healthcare or assisted living setting preferred.
• Superior communication skills and strong customer service orientation required.
• Knowledge of healthcare regulations and compliance standards.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including evenings and weekends if necessary.
• Valid state issued driver’s license and travel are required.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Pay Rate: $ 23.00 - 25.00