Engagement Representative l (Customer Sales - SaaS)

Engagement Representative l (Customer Sales - SaaS)

Position Information

This position is an inbound Customer Sales (SaaS) role.

• Job Title: Engagement Representative l
• Job Status: Full Time 
• Location: 100% remote
• Compensation: Hourly (Non-Exempt), No Commission 
• Position Type: Direct Hire, note, this is not a contract role
• Pay Range: $20.00 per hour
• Shift: 10 am - 7 pm ET

Earn a consistent, reliable income—no commission structure. This SaaS sales role focuses on building genuine, long-term relationships with prospective customers. You’ll guide potential customers through our accounting and payroll software, ensuring it meets their needs without overpromising—integrity is at the heart of all we do. If the software doesn’t currently offer a needed feature, you’ll submit feedback to our team and, with permission, follow up if it’s developed in the future.

Let us introduce ourselves...

We’re a team of driven, conscientious individuals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants. 

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish. 

We are Patriot Software; a hybrid remote company with 175+ employees across the United States and a co-working space in Canton, Ohio. 

Our search for a new team member always starts by seeking a quality individual who desires to live by our core values:

1. Be Customer Obsessed - In everything we do, we start with the customer and work our way backwards. Our primary focus is how we deliver tremendous value for the American businesses we serve.
2. Lead With Speed - We believe in doing things quickly and not being afraid to take big chances. Moving fast and making bold moves is how we stay ahead.
3. Don’t Cut Corners - We don’t skimp on quality. We make sure to own our technologies, development, and operations so that the entire experience is the best it can be.
4. Create a Better Us - We’re always improving by keeping it simple, saying no to things that don’t help our customers, automating what we can, and spending our money wisely.
5. Follow The Golden Rule - We treat others how we would want to be treated, disagree and commit, and welcome feedback from anyone, anywhere in the company.
6. Grow, Be a Leader - We look for leaders at all levels and always put the customer and team above ourselves. We want to build a pro team of high-caliber players, with high accountability and trust across all individuals.

Interested in learning more? Great! Read on to see if your skills are a match, too.  

What You’ll Be Doing: 

• Contact potential customers and follow up with leads to discuss how Patriot’s software can benefit their business. 
• Showcase our software to potential customers by providing demos via video call. 
• Make connections with customers by providing personalized customer service via phone, live online chat, or email (no robots here!).
• Guide new customers through the initial setup process.                                      
• Use knowledge of Patriot’s accounting and payroll software to answer customers’ questions.
• Be an internal customer advocate to help influence product development and new features. 
• Constantly learn and expand on your software knowledge, our new features, and accounting and payroll skills.
• Work with a team to help solve customer problems and highlight the value of our software. 

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need: 

• High School Diploma, GED, or equivalent
• 1-2+ years of inside customer sales experience (SaaS preferred) 
• Exceptional customer service skills, including strong verbal and written communication.
• Proficient with technology, with the ability to quickly learn and adapt to new software and tools, including AI.
• Able to work independently while effectively collaborating with team members through remote and in-person interactions, including attending meetings as needed.
• Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols.
• Strong attention to detail with the ability to accurately document customer interactions in a timely manner.
• Efficiently manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow. 
• Able to use strong problem-solving skills and think quickly on your feet. 
• This role requires sitting or standing for extended periods (8+ hours) while working on a computer. 
• Consistent, Reliable High-Speed Internet Access
• Dedicated, quiet workspace free from distractions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments:

Full-time, Direct Hire, and 100% Remote role

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs. For this role, core working hours are typically between 10 am - 7 pm ET, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

More Reasons to Love Patriot:

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy:

• Paid time off and paid holidays
• Medical, dental, and vision insurance 
• Section 125 HSA and FSA accounts
• Benefits starting 1st of the month after hire
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Up-to-date hardware and equipment provided
• Flexible scheduling and opportunities for advancement
• Engaging and collaborative company culture
• Education reimbursement 

Are you ready to take the next step in your career?

Note, respecting the privacy of our customers & employees is an essential part of our privacy program. Please do not submit the following Personally Identifiable Information (PII) such as Social Security Number, Date of Birth, W-2's, etc. with your application.

Thank you for your interest in Patriot Software! As part of our commitment to a fair and efficient hiring process, we use AI-powered tools to assist with note-taking, resume screening, and interview insights. These tools help us evaluate candidates consistently while ensuring compliance with EEOC (Equal Employment Opportunity Commission) guidelines and other applicable laws.

Our AI tools do not make final hiring decisions—all decisions are made by our hiring team. We remain committed to equal opportunity hiring, and all applicants are evaluated based on qualifications, skills, and experience.

By submitting your application, you acknowledge and agree to the following:

• AI Usage
• AI may be used to analyze and/or collect data from the applicant's video, including facial expressions, and to consider their fitness for a position.
• AI programs may be used in our interview process (i.e. notetaking, evaluating responses, interview synopsis, etc). 
• On-Camera Video Interviews:
• I understand as a part of Patriot’s hiring process all interviews will be conducted via video with cameras on to maintain compliance and security standards.
• Additionally, as a company, Patriot defaults to cameras-on for all video interactions. 
• Photo Capture for Security Purposes:
• If I am selected to interview, I may be asked to provide or have a photo captured during the process.
• I understand that this photo will only be used to verify that the same candidate is present throughout all stages of the interview process.
• Privacy and Data Use:
• I understand that any photo captured will be used solely for the purpose of candidate verification and will not be shared externally or used for any other purpose.
• Candidate photos will not be stored and will be securely disposed of after the interview process is complete.
• I consent to the use of geolocation tools for the limited purposes of verifying my location and ensuring interview integrity. This information will be used solely for security and compliance reasons, in accordance with applicable privacy laws.