Registry Program Manager

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

We are seeking a proactive and detail-oriented Program Manager to support the day-to-day operations of our clinical registry programs. This role is ideal for someone who thrives in a client-facing role, enjoys project coordination, and has a passion for improving healthcare through data. You’ll be responsible for managing timelines, deliverables, and communications across multiple registry accounts — ensuring seamless execution and high customer satisfaction.

ROLE RESPONSIBILITIES

• Account & Project Coordination
• Serve as the operational lead for assigned registry programs, acting as the primary contact for day-to-day questions and tasks.
• Coordinate internal meetings, timelines, and deliverables across Product, Support, Engineering, and Customer Success teams.
• Schedule and lead recurring client check-ins to review status updates, timelines, and action items.
• Maintain project trackers, follow-up logs, and shared documentation across accounts.
• Customer Communication & Execution Support
• Prepare and deliver program updates, status reports, and meeting summaries for customers.
• Help clarify customer goals and requirements, ensuring all stakeholders are aligned on scope and expectations.
• Respond to client inquiries in a timely, professional manner — escalating issues appropriately.
• Support training and onboarding efforts for new registry users as needed.
• Workflow, Documentation & Quality Assurance
• Collaborate with team members to implement and refine standard operating procedures (SOPs) for registry programs.
• Maintain up-to-date documentation in Notion and ensure internal and external materials reflect the latest workflows.
• Support data quality monitoring processes and help troubleshoot basic reporting or submission issues.
• Cross-Functional Collaboration
• Partner with Product, Implementation, and Engineering to align on feature needs or issues impacting registry delivery.
• Participate in improvement initiatives focused on increasing efficiency, enhancing client experience, or automating manual work.
• Actively contribute to cross-team knowledge-sharing and best practices.

IDEAL QUALIFICATIONS

• 3–5 years of professional experience in project management, account management, or program coordination in a healthcare, SaaS, or data-driven environment.
• Familiarity with clinical registries, healthcare data workflows, or quality reporting is a strong plus.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Strong verbal and written communication skills.
• Experience with project management tools (e.g., Asana, Trello), CRM platforms (e.g., Salesforce), or productivity tools (e.g., Notion, Google Suite).
• Bachelor’s degree required; background in health sciences, public health, or a related field is preferred.

WHY WORK HERE?

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.