Fast Facts

Looking for a Customer Engagement Specialist in Jefferson County, KY, focused on promoting equitable academic support through engaging workshops and trainings within the K-12 education sector.

Responsibilities: Lead workshops and training sessions to promote the Paper brand and educate teachers on implementation; build relationships with key educators and stakeholders in the community.

Skills: Strong communication skills, experience in customer-facing roles preferably in education, comfort with public speaking, and proficiency in social media.

Qualifications: 1-2 years in a customer-facing role; understanding of K-12 education; ability to engage and excite educators; high energy and self-starter.

Location: Jefferson County, KY, USA

Compensation: $35 - $35 / Hourly

Paper is a partner in education, providing scalable, personalized support that acts as an extension of a district’s teaching team. From 24/7, on-demand tutoring and actionable feedback on written work, to math and vocabulary practice tools, and all the way to career and college readiness support - Paper equips educators and students with comprehensive resources to meet their needs.With the launch of GROW, our high-impact tutoring solution, we deliver personalized small-group instruction designed to bridge learning gaps, support multilingual learners, and reduce teacher workloads. GROW ensures that every student receives the support they need to thrive. Currently empowering students and educators in over 300+ school districts across 40 U.S. states. Paper is committed to helping all learners maximize their potential through scalable, data-driven solutions.

Job Description

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have equitable 24/7 academic support. As a contracted member of the Professional Learning Team, you will spread brand awareness by facilitating engaging sessions that drive student adoption and create Paper champions across the nation! We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape. 

Responsibilities:

• Lead workshops and informational sessions that will build excitement and spread Paper brand awareness across district communities
• Facilitate teacher enablement trainings that educate teachers and administrators about Paper implementation at the classroom and site level
• Grow and nurture relationships with key Paper champions and teachers on the ground by providing these groups with the most up to date resources
• Help expand our grassroots approach to experiential teacher education and district-wide engagement

Qualifications:

• Must live in supported area/region within the identified geography (Jefferson County, KY)
• Comfortable speaking in front and engaging with large groups
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• Proficient in using Twitter and staying current on social media platforms and trends 
• Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities
• Must be high energy and able to build excitement with customers
• A self-starter who loves a challenge and a strong team player who loves to collaborate

Preferred:

• Experience leading professional development within a district
• Led virtual gamified events within a school district

Location: Jefferson County, KY. These specialists may cover any schools in Jefferson County, KY. These individuals must have their own transportation and a valid driver’s license as this role requires considerable travel. Travel territory will be dependent on business needs.

Travel: Travel is required and considered an essential function of the job for all educator-facing positions. Travel includes transportation via car and/or public transit.

Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. The specialist will have the ability to keep all travel points for hotels booked for work-related travel. Mileage reimbursement may be available for applicable travel.

About Paper

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. 

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet all of the requirements above but are still interested in the job, please apply.

PS. Equity is our mission! We make sure to treat all candidates equally: If you are interested please apply through our job board - our amazing talent team will reach out! Our team isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone.

Requisition ID

R-100293