OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The Solution Consultant III (SC) is a trusted advisor to both Sales and Professional Services, ensuring professional services engagements are negotiated for mutually beneficial agreements, guiding prospects towards optimal adoption paths, and minimizing delivery risks through the development of strong Statement of Work language.

Responsibilities:

• Lead scoping activities, identifying requirements for the delivery of all OpenGov solutions, explaining the value of Professional Services and delivery approach, and steering account executives and customers to optimal implementation paths 

• Mitigate risks and manage expectations for services projects, optimizing for maximum ROI and minimal risk

• Attend scoping meetings with Sales partners and customers/prospects, as needed

• Lead the process of writing, refining, and creation of SOWs for professional services engagements with Customers, Sales Partners, Professional Services, and other internal teams as needed, i.e R&D, Training

• Support the RFP process as it pertains to implementation scope and provide estimates and/or content

• Continually manage scoping program and scope accuracy, leveraging project actuals to continually optimize the scoping process and achieve a profitable, optimal mix of services and software revenue

• Drive special internal projects, as assigned, in areas focused on process improvement, scaling and operationalizing the practice including communicating strategy, evaluating profitability metrics and collaborating with delivery teams on existing and new solutions

• Adapt quickly to a rapidly changing product and respond strategically to customer needs, new product solutions and applying new product developments to professional services scoping

Requirements and Preferred Experience:

• 4 year degree or equivalent experience 

• 5+ years or more of direct or applicable experience

• Experience building and running a Professional Services scoping program, preferred 

• Experience with government ERP/accounting systems, budgeting concepts and practices and/or finance/budgeting solutions, preferred

• A core understanding of professional services scoping, contracting principles and negotiation familiarity; prior contracts and/or contract management experience, a definite plus

• Primary focus on customer requirement gathering, scoping, statements of work, professional services agreements and similar documents

• Comfortable in prospect and customer conversations to lead scoping sessions and identify customer requirements

• Ability to interpret, clearly articulate, and handle issues / objections related to OpenGov professional services statement of works projects

• Ability to proactively analyze and recommend the best course of action for complex services project structure with a solution-oriented approach

• Expert knowledge of Salesforce is highly desirable along with contract management systems

• Experience working on a deal desk team or similar role, having provided direct collaboration for customer facing field sales teams in SAAS environment

• Detail oriented with a focus on accuracy, expediency, and consistency

• Liaison experience working across internal organizations including finance, revenue recognition, senior management, product, R&D, sales, sales engineering, and legal teams

• Exceptional written and verbal communication skills

$105k - $123k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches