IT Manager
- Oversee all IT operations for a fast-growing, remote-first organization.
- Administer and support the ERP system, ensuring smooth functionality and assisting team members as needed.
- Collaborate with departments to identify and implement process improvements using ERP capabilities.
- Deliver training sessions on ERP functions and other systems to various teams.
- Lead customization and enhancement projects under the guidance of the IT Director.
- Manage and support various IT infrastructure systems, including servers, phone systems, email, security cameras, and access control systems.
- Conduct regular system reviews using established checklists on a daily and monthly basis.
- Maintain reliable backup systems and perform quarterly restoration tests to ensure data integrity.
- Create and manage user accounts, access controls, file sharing, and overall system security.
- Possess strong skills in deploying and configuring hardware, software, and IT resources.
- Provide end-user technical support for a range of issues, including hardware, software, networking, email, VOIP, and peripherals.
- Respond to urgent or off-hour IT issues as needed, including on-call support.
- Assist with the maintenance and troubleshooting of production floor technology and equipment.
- Maintain relationships with vendors to optimize system performance and utilization.
- Install, repair, and manage wiring for computer systems and networks.
- Handle workstation and laptop setup, upgrades, and configuration—including printing, directory structures, permissions, and software installations.
- Perform additional duties as assigned.
- A four-year technical bachelor's degree in Information Technology, Computer Science, or Engineering is required. Equivalent experience may be considered.
- General technical knowledge should include the following: Microsoft Active Directory, Microsoft Windows, Office 365 administration, TCP/IP, Ethernet, enterprise endpoint protection, scripting, wireless networks, and router management.
- Minimum of five years of hands-on technical support experience. Must be well-organized, flexible, and able to work in a fast-paced, distributed environment.
- Ability to read and interpret documents such as security requirements, company policies, and procedure manuals.
- Work must be performed at a high level of quality. Must possess excellent problem-solving skills, a strong sense of urgency, and high attention to detail.
- Knowledge of cybersecurity best practices is required.
- Experience in administering systems for approximately 50–200 users.
- Fluent in reading and writing English.
- Ability to collaborate effectively in a team environment.
- Monitor environmental conditions of all servers, infrastructure, and systems related to internal IT services.
- In-depth knowledge and troubleshooting skills in server and workstation hardware and software systems.
- Provide management with visibility into hardware, software, and license capacity and usage.
- Accurately maintain and update help desk software to track incidents and resolutions.
- Perform root cause analysis in response to incidents, tickets, or management requests.
- Ability to coordinate with third-party hardware and software support when necessary.
- Maintain consistent and dependable attendance.
- Self-motivated, with the ability to work independently and efficiently to meet deadlines, adapting methods as needed to accomplish tasks.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
- Stock Option Plan
Average salary estimate
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