General Manager | Full-Time | Lucas Museum of Narrative Art

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The General Manager is responsible for the efficient, professional and profitable operation of the assigned venue. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination and management of all aspects and strategies for the arena's entertainment events. 

The General Manager is a key leadership role with full responsibility for the F&B operations at LMNA. This footprint encompasses a high profile 180 seat dining room open daily for lunch and dinner; a large Food Hall for Museum visitors; and a spectacular Events ballroom (seated up to 550) plus multiple medium sized spaces throughout the museum.

The General Manager is responsible for all facets of the F&B business; team leadership, commercial success, client relationships, reputation and brand management, driving revenue growth and ensuring the highest standards of Service delivery.

This role pays an annual salary of $145,000-$150,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 26, 2025.

Responsibilities

• Full operational responsibility for the business.
• Lead the full management sales, marketing, service, culinary and logistics departments successfully.
• Accountable for the achievement of financial targets for top line revenue and OCF in line with department budgets.
• Perform all financial forecasting and modeling on a weekly and monthly basis.
• Foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Keep RVP and Managing Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Proficient in Payroll Management and cost control.
• Adept at revenue forecasting and data analysis.
• Work with management team to grow revenue, increase guest counts and develop a loyal guest base.
• Complete job responsibilities and performance objectives in a timely and effective manner. 
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Maintain low staff turnover rate and high morale.
• Participate in the recruiting and hiring of high-quality employees, including managers.
• Participate in the supervision, development and, when necessary, and termination of employees.
• Operate ethically to protect the image of the company and our client.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high-quality of food preparation and service.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
• Conduct daily walk-throughs of all F&B areas to determine items that would need attention or repair.
• Be physically present in the operation during service to ensure service standards.
• Guide, direct, coach and train management team.
• Maintain professional image at all times.
• Ensure positive guest service in all areas; respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Enforce disciplinary actions as needed.
• Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed. 
• Ability to manage expectations, processes, and multiple projects simultaneously.
• Oversee all aspects of the financial performance of the business.
• Must be able to maintain a schedule availability flexible to the business demands.  

Qualifications

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (5) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Ability to coordinate multiple tasks such as food, beverage and labor cost control while maintaining the required standards of service delivery.
• Strong analytical capabilities including budgetary and financial acumen.
• Exhibit excellent verbal and written communication skills.
• Possess strong interpersonal and collaboration skills to manage a diverse team; must support and advance a culture of committed action, excellence, and respect.
• Self-disciplined, shows initiative, possess leadership ability and be outgoing.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities.
• Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions in a timely fashion.
• Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize workload.
• Work with minimal supervision and act in the best interests of the company and the client.
• Maintain confidentiality of guest, employee and company information and pertinent company data.
• Must be passionate, entrepreneurial, and dedicated to success.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.