Box Office Manager | Full-Time | Crown Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Box Office Manager is responsible for assisting all ticketing operations for the Crown Complex including daily operations of the complex box office and any ticketing outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train part-time employees at any given time and has the authority to make recommendations for hiring and firing of part-time employees.

This role pays an annual salary of $43,888-$45,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 30, 2025.

About the Venue

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre.

Managed by OVG360, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts and special productions year-round.

Responsibilities

• Prepare the daily cash deposits, reconcile daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
• Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Responsible for the servicing and fulfillment of Premium Services ticket orders in a professional and timely manner.
• Maintain competency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Director of Ticketing.
• Update and troubleshoot the computerized ticketing system and software.
• Operate business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
• Overseee all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Contribute to the overall success of the Crown Complex by performing all other essential duties and responsibilities as assigned.

Qualifications

• Minimum B.S. or B.A. degree from an accredited college/university is required.
• Minimum of three (3) years of experience in customer service related field and management.
• Box office ticketing experience preferred.
• Experience operating the Ticketmaster platform preferred.
• Completion of technical or specialized training or education in personal computers and experience utilizing Ticketmaster software and Microsoft Office software (i.e. word and excel) preferred.
• Ability to work as part of a team and independently with minimal supervision.
• Demonstrated responsibility in handling large sums of money.
• Supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
• Proven time management skills and reliable at adhering to time sensitive deadlines as required
• Flexible – must be available to work evenings, weekends and all event days as assigned.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.