MID Support Specialist / AV technician

Our NielsenIQ Enterprise Platforms team ensures that our corporate technologies' strategy, design, delivery, deployment, maintenance, and support are best-in-class. More than 40,000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success. Therefore, we partner closely with all business areas, including HRIS, Finance, eRecruitment, T&E, Procurement, and more. 

We are looking for an experienced Support specialist / AV technician to set up and use media equipment for live events. As an AV technician, you will organize and install media equipment such as projectors, microphones, video monitors, and soundboards. You may also be required to alter the venue layout to enhance acoustics. To ensure success as an AV technician, you should have advanced knowledge of audio and video equipment, experience with lighting and filming techniques, and excellent troubleshooting skills. Ultimately, a top-notch AV technician should be able to create great audio and visual effects to enhance any live experience. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto, and Chennai. 

What you'll do 

• Meeting with Event Coordinators to discuss audio, lighting, and video requirements. 
• Altering venue arrangements according to layout diagrams. 
• Executive Support – High-level executive meetings, Board meetings, Broadcasts, Off-site meetings/events (Monitor, Support, Setup equipment, Breakdown equipment, planning) 
• Laying electrical and sound cables. 
• Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras. 
• Conducting sound, visual, and performance quality checks on AV equipment. 
• Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations. 
• Operating sound and visual equipment during live events. 
• Troubleshooting equipment and ensuring events run smoothly. 
• Maintaining strong customer relations. 
• Disassembling audio and visual equipment and packing up after the event. 
• Hands-on experience with AV hardware (Crestron, Cisco, Poly, Logitech, Shure, etc.) and room systems.
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar conferencing platforms.
• Strong troubleshooting skills and a calm, professional presence under pressure.
• Experience supporting corporate AV environments and executive meetings.
• Ability to work independently, prioritize tasks, and communicate effectively with technical and non-technical users.

• Bachelor's degree in sound engineering or a similar field. 
• Previous experience working as an AV technician. 
• In-depth knowledge of sound, video, and lighting equipment. 
• Familiarity with computers and IP Networking Systems. 
• Well-versed in MTR (Microsoft Teams Room), collaboration tools (Zoom, Teams, Yammer) 
• Advanced knowledge of modern filming and sound mixing techniques. 
• Excellent troubleshooting skills. 
• A keen eye for detail and attention. 

This role has a market-competitive salary with an anticipated base compensation of the following range $60k to $70k. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion