Contract SaaS Product UX Designer

Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary:

We are seeking a highly motivated, detail-oriented and tech-savvy Product and User Experience Designer to join our team and help drive the success of our B2B SaaS platform. As a Product Designer, you will work closely with your team’s Product Manager and the Product Design Leader to understand and execute on product requirements. You will work closely with the engineering team to deliver on the product’s direction. You will be responsible for translating business requirements into interactive designs. This role requires hands-on experience in usability and interaction design alongside experience with either human centered design or lean innovation.

If you have strong synthesis and system thinking, great follow through, experience with super software techie engineers, deep user empathy, experience with metrics and data-driven decisions, love learning and growing, and want to work with a talented and integrity-driven team, please apply!

You’ll spend your days on the following:

• Design Intuitive User Experiences: Convey design ideas and end-to-end user experience via sketches, storyboards, hi-fidelity mockups, or prototypes. Ensure end-to-end workflows have effective usability. Design responsive interfaces for web and mobile platforms, ensuring optimal usability across devices used by enterprise-level clients.
• Partnership with product and engineers: Work closely with product management and engineering teams to translate product requirements and insights into compelling designs that align with business goals, user needs, and technical effectiveness. Work closely with engineering teams to implement designs, including detailed interaction design and full end-to-end usability. Participate in scrum processes, including sprint planning and daily standups.
• Deeply understand clients and users: Work with clients to discuss and understand the goals of the platform; help clients visualize a general concept and framework; regularly consult with clients to keep a current understanding of their needs and how we can impact organizations. Participate in research activities, including user interviews, usability testing, and analytics reviews.
• Design with modern practices: Design and iterate features that incorporate synchronous and asynchronous behavioral nudges, enhancing user engagement and driving desired behaviors. Design for personalization and user-relevant content. Design for UI integrations (e.g., Outlook, Slack, Teams). Keep on top of research, trends, and best practices.
• Drive Consistency and Branding: Maintain and evolve a design system that reflects our product's identity and ensures a cohesive experience across all features and modules. Establish, continually improve, and ensure consistent adherence to our UI style guide and design system.
• Data-Informed Design: Collaborate with the Insights and Reporting Sub-team to leverage data and analytics in optimizing the user experience, ensuring the platform meets the needs of both users and administrators. Comfortable with quick rounds of lean product usability tests.
• Advocate for the User: Champion the voice of the user in all design discussions, balancing user needs with technical feasibility and business objectives.
• Innovate for the Future of Work: Partner with the product team to explore new interaction models and design trends that align with the evolving workplace engagement landscape, including the rise of AI-driven features.

What you need to be successful in this role:

• Two-five years of related experience required, preferably in a SaaS environment.
• Bachelor’s degree in a related field (e.g., UX Design, Computer Science, or similar field preferred) is preferred but not required. Equivalent professional experience, certifications, or specialized training in UX design will also be considered.
• Expertise with Modern Agile and SaaS Tools & Methodologies: Jira, Confluence, Scrum, CICD and other industry-standard tools.
• Experience with design tools: Figma, Excalidraw, Material UI, and other industry-standard design tools.
• Experience developing and designing software applications on web and mobile interfaces.
• Experience applying human centered design thinking, user-centered design processes, and lean product techniques.
• Ability to accept and incorporate feedback from colleagues, user feedback and usability testing findings in a rapid iterative design process.
• Excellent communication and interpersonal skills to work effectively across cross-functional teams.
• Excellent organizational skills and attention to detail.
• Effectively produce multiple highly polished and professional finished works under tight timelines.
• Excellent synthesis skills, combining customer needs, user mental models, design and UX best practices, and market expectations.
• Visually creative with strong analytical and problem-solving skills.
• Familiarity with accessible design.
• Experience in conducting, executing and analyzing qualitative user research to uncover insights.
• A problem-solving mindset with a commitment to continual learning. An openness to continuous growth from feedback and industry changes.