Key Account Support

• Deliver outstanding customer service via phone and email, following our customer call quality framework.
• Accurately process and manage customer orders through our booking systems.
• Respond to and resolve invoice queries, ticket requests, and other administrative issues.
• Manage multiple shared inboxes to ensure timely and professional responses within agreed SLAs.
• Support portal users by setting up company and site contacts and offering assistance where needed.
• Monitor and review customer accounts and spending, producing ad hoc reports when required.
• Coordinate with sales representatives, transport, and internal teams to gather and respond to sales enquiries.
• Generate and distribute monthly customer waste reports.
• Manage diaries, organise appointments, and provide admin support across departments.
• Identify opportunities for cross-selling and up-selling during customer interactions.
• Perform general administrative duties such as scanning, data entry, producing reports and proformas, organising tickets, and filing.
• Complete supplier/subcontractor questionnaires and assist with compliance documentation.
• Assist with any ad hoc duties as directed by the Sales Support Manager and Key Account Manager.

• Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and confident using various IT systems.
• Strong communication skills with a professional, polite, and confident telephone manner.
• Exceptional attention to detail and accuracy in all tasks.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Proactive and self-motivated with the ability to take initiative while following instructions.
• Highly organised and flexible, able to adapt quickly to changing priorities.
• Customer-focused with a passion for delivering high-quality service.

• Previous experience in a customer service or sales support role within a fast-paced environment.
• Knowledge of waste management, transport logistics, or related industries (a plus but not required).

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.