We anticipate the application window for this opening will close on - 23 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.

In this dynamic role, as a Senior Customer Quality Technology Manager, you will lead a team of Quality Technologists to drive the Global Customer Quality Technology Strategy and Transformation. Your efforts will focus on managing, strategizing, and implementing innovative solutions to enhance quality, ensure compliance, and reduce costs within Complaint Handling, Field Corrective Actions, and Product Hold Order processes.

The Customer Quality Technology team is dedicated to developing robust, intelligent technologies through strong collaboration with Customer Quality, Core Quality Services, GOSC, IT, and external vendors. Together, you will advance Customer Quality's vision of fostering positive patient outcomes, ensuring confident compliance, and leveraging scale through best-in-class processes and a culture of innovation.

Onsite

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

Responsibilities may include the following and other duties may be assigned.

• Lead in collaboration with Program Leaders the development and deployment of the Next-Gen Customer Quality Complaint Handling Program, aligning business needs with program outcomes and long-term technology strategies.

• Lead a global team of Software Engineers and Quality Application Specialists to deliver program outcomes, drive cost savings, ensure compliance, and implement preventative quality measures.

• Develop a Strong Team Culture of high engagement and Collaboration, supporting team members on their development and growth with Medtronic.

• Define and lead Customer Quality (CQ) Technology strategy across the enterprise, leveraging quality system architectures, automation, machine learning (ML), and AI in collaboration with CQ leadership, Core Quality Services, GOSC, IT, and external vendors.

• Collaborate with IT and external vendors to manage system releases, projects, and the execution of CQ system requirements.

• Partner with CQ functions and stakeholders to drive process improvements and technology advancements across the Complaint Handling lifecycle.

• Work with Medtronic’s AI teams to deliver ML/AI-driven solutions, reporting, and analytics.

• Hold external vendors accountable to meet high standards for support and technology performance.

• Develop and execute the Customer Quality technology roadmap and strategy to align with organizational goals

• Conduct a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations.

• Coordinate activities with clients, programmers/developers and operating personnel, domestic and, as appropriate, global.

• Identify current and anticipated requirements for compliant computerized operations and suggest methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications.

• Report on the status of validation activities to fulfill regulatory requirements.

• Keep abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques.

• Perform system administration and configuration of quality information technology systems.

• Travel requirement: less than 25%

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. 

• Bachelor’s Degree with 7+ years of work experience in Quality and/or experience in a regulated industry plus 5+ years of leadership experience OR Advanced Degree with 5+ of work experience in Quality and/or experience in a regulated industry plus 5+ years of leadership experience.

Nice to Have

• Experience leading transformational change across large cross-functional teams

• Proven experience in people leadership, coaching, mentorship

• Proven track record in driving team engagement and team development plans.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$147,200.00 - $220,800.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.