Care Manager

Description

We are excited to announce an opening for a Care Manager at our South Lakeland office! In this role, you are responsible for establishing a systematic process and criteria to identify patients who may benefit from care management. Responsibilities include but are not limited to: Implementing a comprehensive, ongoing, and coordinated approach to achieving desired outcomes for a population of patients based on disease group: i.e., CHF, COPD, DM, Schizophrenia, Cancer, etc.

Key Responsibilities:

• Perform telephonic Case Management, which includes patient clinical assessment, education regarding disease and early symptom identification. 
• Participates in the identification, collection, and analysis of data for potential enrollment of members to the Disease Management program.
• Applies critical thinking skills and problem-solving techniques to the disease management process. 
• Accurately conducts a thorough and objective holistic assessment of the patient’s current status, including psychosocial, physical, financial, and educational needs, prognosis, and past and present treatment courses and services. 
• Partners with physicians for effective clinical management and utilization of resources for the patient population. 
• Provides clinical direction and coordination to the interdisciplinary team to formulate and implement a plan of care. 
• Maintains current knowledge of disease processes, available resources, and treatment options appropriate to patient population. 
• Consistently documents all activities according to clinical guidelines, including automated systems. 
• Continuously demonstrates a positive attitude and understanding of case/disease management, supports team building, and is motivated to fulfill department objectives. 
• Consistently demonstrates excellent communication and interpersonal skills with supervisor, case manager, physicians, clinical coordinator, and corporate personnel. 
• Identifies opportunities and readily participates in performance improvement activities. 
• Acts as a liaison for members as needed. 
• Ability to educate members as well as clinic personnel on the DM Program.
• Present to Management Disease Management Program and Update in Impact to current population.
• Be a key contributor to NCQA and URAC accreditation for Disease Management.

Requirements

• High school diploma or General Education Degree (GED).
• 1 year of experience as a Medical Assistant.
• 1 year of related experience in outpatient clinic, hospital setting, insurance, medical records, billing, or related area preferred.
• Six to twelve months of data entry experience required.
• Intermediate-level MS Excel skills are required.
• Working knowledge of medical terminology preferred.
• Experience with hospital portal systems preferred.
• Effective interpersonal skills are required.
• Good organizational and time management skills.
• Effective Communication Skills (Written and Oral) 
• Should possess good Phone Skills.
• Must be Detailed Oriented.
• Bilingual (English/Spanish) 

About IMA Medical Group:

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer:

• Low-Cost Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

How to Apply:

ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.

IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.