Technology Associate

About Mastery:

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. 

At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. 

Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. 

Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact.

This role is eligible for a $1,000 signing bonus.

Position Summary:

The Technology Associate is responsible for maintaining technology and supporting clients at Mastery Charter Schools campuses.  The Technology Associate is a member of the Network Support Team and reports to a Technology Manager within the Technology department.  The Technology department’s goal is to provide consistent delivery of technology and information systems to the network of Mastery campuses.

• Provide internal technology support for an organization of 1400+ users.
• Support systems including Windows PCs, chromebooks, mobile phones, VOIP phones, and a collection of academic and administrative applications.
• Perform routine preventative maintenance steps to ensure technology readiness.
• Follow inventory procedures for deploying, tracking, and collecting hardware to and from users. Perform periodic inventory audits.
• Support new technology rollouts and support. This includes refreshing hardware and ensuring campus technology readiness.
• Other duties as assigned.

• Ability to communicate with users effectively and display good interpersonal skills
• Excellent troubleshooting skills with the ability to diagnose and research solutions
• Ability to prioritize and work on multiple tasks
• Strong organizational skills
• Ability to work with other technical personnel for collaborative problem solving
• Ability to work at all campuses within the Mastery network

• High school diploma or equivalent
• Certifications (MCSE, MCP, and A+) a plus
• Currently enrolled in school or certification program preferred, but not required
• Between 1-2 years practical technical support and network experience a plus

• Ability to physically perform the duties and to work in the environmental conditions required such as bending, stooping, twisting, turning, reaching, lifting (up to 50 pounds), carrying, pulling, pushing and kneeling; Must be able to sit for long periods of time looking at a computer monitor, using a keyboard and mouse and typing.

Mastery's Benefits Package:

We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings!

Annual Calendar:

As you plan to make Mastery your new work home, please feel free to review our Calendar for the 25/26 School Year. We like to think our calendar is a benefit of working here too!

Why You Should Apply:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.