IT - Business Relationship Manager

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over one thousand employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients  

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

IT - Business Relationship Manager:  This is where you come in.

We’re looking for an IT - Business Relationship Manager to serve as a strategic link between our business units and IT teams, fostering strong partnerships and ensuring that technology investments align with company goals. You’ll be dedicated to understanding evolving business requirements, championing innovative solutions, and driving efficiency and growth across the organization. In return for your expertise and dedication, you’ll be rewarded with opportunities to take ownership of significant initiatives, a wealth of growth opportunities, and the freedom to innovate and make a lasting impact. 

Top deliverables in the first year to be a hero: 

Establish Trusted Relationships Across the Business

• Build and maintain strong partnerships with department leaders, project owners, and key stakeholders.
• Become the go-to advisor for business units seeking to align technology with operational and strategic goals.

Deliver Two Major Business-Aligned Projects

• Lead or support the full lifecycle of at least two significant initiatives, from scoping through delivery.
• Ensure projects are delivered on time, within budget, and with measurable business impact.

Develop a Value & ROI Framework for IT Initiatives

• Design and implement a repeatable method to capture, measure, and communicate ROI and business value.
• Collaborate with stakeholders to define KPIs and data quality metrics for ongoing and future initiatives.

Lead Change Management for a Key Initiative

• Drive communication, training, and adoption strategies for a major system implementation or process change.
• Ensure smooth transitions with minimal disruption and high user adoption.

Evaluate and Align Business Priorities with IT Solutions

• Proactively assess shifting business needs and vet them against existing tools and processes.
• Facilitate scoping, prioritization, and business case development for new IT requests and initiatives.

Improve Testing, Documentation, and Release Communication

• Oversee or coordinate user testing, system documentation, and rollout messaging for updates or new solutions.
• Ensure all changes are clearly communicated and deliver maximum value with minimal disruption.

Optimize Vendor and Resource Management

• Support the oversight of external vendors, ensuring performance, cost, and contract alignment with business goals.
• Track and report on third-party effectiveness, helping to drive continuous improvement.

Your background:  What kind of person will thrive in this role? 

You should have…

• Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering, or a related field – or equivalent work experience.
• At least 1 year of experience in a Business Relationship Management, Business Analysis, or similar role that bridges IT and business operations. Internal applicants are strongly encouraged to apply.
• Familiarity with Power BI or data analytics tools is preferred, with an interest in leveraging data to drive business decisions.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects in a dynamic environment.
• Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, accessible language for diverse audiences.
• Demonstrated experience in project management, from planning to execution and delivery.
• Proven ability to analyze, document, and communicate business and technical requirements.
• Knowledge of change management strategies and techniques to effectively guide teams through organizational or systems change.
• Ability to interpret data and key metrics to inform decision-making and demonstrate the value of IT initiatives.
• Experience managing vendor relationships and external resources, ensuring performance and alignment with business goals.

And everyone you work with should describe you as… 

• Having an incredibly strong work ethic and a passion for delivering results. 
• Very adaptable, thriving in a dynamic, fast-paced environment. 
• Goal-oriented, with a focus on achieving outcomes that matter to the business. 

And you should be motivated by…  

• Bridging the gap between technology and business to deliver measurable value. 
• Empowering yourself and others to learn, grow, and take on new opportunities with enthusiasm. 
• Working in a lean, results-driven environment that’s high on transparency, open to fresh ideas, and feels like a supportive family. 
• Fostering strong relationships across teams and helping shape the strategic direction of the organization. 

Compensation: $80,000 to $145,000 annually

MacDonald-Miller Facility Solutions presently provides employee coverage for: 

• Medical, dental, vision for employees (coverage available for dependents for shared premium). 
• 401k retirement plan including Company matching. 
• Vacation and Sick Compensation (PTO), and Holiday Pay! 
• Disability income protection including short term and long-term disability. 
• Employee and dependent life insurance. 
• Wellness Program. 
• Employee Assistance Program. 

Where you will work 

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.      

Interested in learning more?  

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! 

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.