Digital Care Services Specialist
Job responsibilities
The Digital Care Services Specialist is responsible for servicing clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Expert will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems.
Schedule:
Tuesday - Friday: 01:30 pm - 10:00 pm
Saturday: 09:30 am - 06:00 pm
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Core Responsibilities
- Perform accurate and complete product assessments related to repairs and quality in order to create a repair or provide care information to clients.
- Assess all incoming repairs to assess the condition of the item against the store documents and determine if the product is repairable
- Use the JD Edwards system to access technical data in order to process the repair when repair instructions are not provided
- Consistently meet all assigned goals in the areas of email and phone quality, and productivity.
- Handle a range of calls including (but not limited to): Payment collection, Quotation, Customer service issues, etc.
- Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted on the production floor
- Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
- Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
- Handle customer complaints in a timely manner with fairness and courtesy while maintaining client centric mindset.
- Adhere to department and company policy and procedures.
- Stay up to date on all product, company, and departmental information/initiatives.
- Maintain effective utilization of all required systems.
- Document all calls and email correspondence in order to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software.
- Participate in departmental trainings and initiatives.
- Participate in improvement projects within the company
- Make recommendations to improve processes
- Perform other duties as assigned to meet business objectives and goals
Profile
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED
- Ideally 3 – 5 years of experience in customer service
- GED certificate or high school diploma
- Exceptional Client Centric mindset
- Excellent verbal and written communication skills
- Ability to learn quickly and maintain high performance level in a fast-paced environment
- Excellent organization skills; effective time-management skills
- Be proactive, solution and detailed-oriented
- Work both independently and as part of a team
- Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
- Ability to handle multiple tasks simultaneously
- Self-starter; ability to work with minimal supervision
- Punctuality and schedule flexibility are essential. Weekends may be required
COMPETENCIES REQUIRED
- Customer focus
- Integrity and trust
- Composure
- Priority setting
- Dealing with ambiguity
- Functional/technical skills
- Written communications
- Timely Decision quality and Problem Solving
Additional information
A fast-growing startup is hiring a Senior Meta Media Buyer to lead large-scale, data-driven Meta ad campaigns and unlock new growth levels.
A technology-driven company is seeking a Marketing Strategy Coordinator to manage and optimize marketing campaigns and support client business objectives.
Launch your marketing career as a Brand Marketing Trainee at Battle Marketing & Management, where innovation meets passion.
Join American Express as a Senior Analyst in Platinum Loyalty Marketing and help define customer engagement strategies that enhance membership experiences.
Lead marketing strategies and business development as Vice President of Marketing at Bluestone Federal Credit Union, driving impactful campaigns and partnerships.
Join Keypath as a Senior Paid Media Specialist and lead innovative digital marketing efforts in the education sector.
Become an essential part of Servbank's marketing team, driving campaigns that enhance the bank's brand and client engagement.
Become a key player at VeSync as a Product Campaign Manager, driving marketing strategies for our innovative health and wellness products.
Join Vox Media as an Associate Integrated Marketing Director and be a pivotal part of driving advertising and marketing strategies.
Become part of Jün Cyber’s Marketing team as a Social Media Specialist Intern, where you will enhance your skills in a fast-paced environment focused on cybersecurity solutions.
Become a pivotal force in revolutionizing marketing campaigns at Simon Data as our Senior AI Campaign Manager, leveraging AI for impactful client engagement.
Lead marketing initiatives for AbbVie's migraine franchise through strategic planning and stakeholder engagement.
Become a pivotal part of the Peacock team at NBCUniversal, leveraging sharp data analytics to guide marketing strategies and performance insights.
LVMH has successfully preserved a family spirit that places priority on long-term vision.
7 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
