Corporate Account Manager

At Kevin Smith Transportation Group (KSTG), we redefine what luxury transportation means. Headquartered in West Norriton, PA, we serve the Greater Philadelphia area with a focus on professionalism, safety, and exceptional customer service. Our fleet of high-end vehicles, from sedans and SUVs to executive shuttles and limousines, supports a diverse clientele that includes corporate executives, celebrities, and private individuals.

We are proud to be more than just a transportation provider — we are a service-driven brand that values people, precision, and performance. As our company continues to grow, we’re looking for individuals who take pride in their work and want to be part of a team that’s trusted to deliver excellence on every ride.

An Account Manager is responsible for generating leads, contacting potential clients, and promoting our services to drive sales. They may engage in cold calling, networking, and attending meetings to build relationships with customers. Additionally, they provide product information, answer customer inquiries, negotiate sales terms, and maintain accurate records of sales activities. Their goal is to achieve sales targets, cultivate customer relationships, and contribute to the overall growth of the company.

A successful Account Manager should be flexible enough to handle a variety of duties that pertain to KSTG and their customers. The main role of an account manager is to make sure our customers are happy and continue to do business with the company.

Account Managers must gain an understanding of the big-picture issues a customer is facing and continue to track their needs over time. Once they have a clear picture of what the customer’s goals are and what obstacles might stand in the way of achieving them, Account Managers work to find solutions to those obstacles.

Essential Functions:

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Answer questions about the services offered.
• Negotiate prices and terms of the service.
• Prepare customer invoices and accept payments.
• Collaborating with various internal departments to ensure all customer requests are fulfilled.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential new services.
• Perform job duties of a reservationist as needed by responding to customer inquiries, providing quotes, scheduling service, and assembling itineraries.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Continuously improve through feedback.
• Perform other worker-related duties as assigned.

• 3-5 year of sales/customer service manager experience in the hospitality/travel industry.
• Strong technical skills required, able to use multiple applications simultaneously to obtain appropriate information to provide the client.
• Highly motivated and target driven.
• Ability to work independently and in a team environment.
• Strong customer service and interpersonal skills for dealing with types of clients.
• Excellent critical thinking and problem-solving skills.
• Relationship management skills and openness to feedback.
• Strong organizational and detailed oriented skills.
• Time management and multitasking skills to handle multiple tasks and clients at once.
• Excellent selling, communication, and negotiation skills

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Equal Opportunity Employer

Kevin Smith Transportation Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

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Join a company where professionalism meets prestige. Submit your resume now and start your journey with Kevin Smith Transportation Group.